Job Information
Canadian Pacific Railway Coordinator Service Delivery in Winnipeg, Canada
Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.
PURPOSE OF THE POSITION:
As the Coordinator Service Delivery, you will play a key role as part of a team focused on delivering world-class service and results to our customers. You will play an integral role in quarterbacking issue resolution, monitoring customer shipments and railcar pipelines as well as manage customer and commercial expectations and relationships. Working in Service Delivery will allow the successful applicant the opportunity to grow their knowledge in important and growing segments of our business while establishing a presence with CPKC’s commercial team and advocating on behalf of customers internally when issues occur.
POSITION ACCOUNTABILITIES:
Work directly with customers and CPKC Commercial in reporting and issue resolution
Initiate resolution of customer issues and reports back to customer on plan to resolve
Provide shipment information and expedites shipments to meet customer requirements
Manage contacts from customers on a variety of topics; shipment, online tools; empty supply status
Initiates proactive shipment monitoring to identify current and potential customer shipment issues
Initiate resolution with advance notification to customers when a service disruption occurs
Identify systemic issues and engages the appropriate channels
Educate and encourage customers to use CPKC’s online tools to access shipment information
Contribute to improvements in network and asset efficiency and improving the movement of shipments through creation of daily Urgent Shipment Notice items, action plans and interactions
Produce daily and weekly shipment tracking and/or performance reports
Communicate key information to allow for effective resolution of customer issues with internal stakeholders
POSITION REQUIREMENTS:
Bachelor’s degree or Equivalent Railway Experience
Proficient in the use of a variety of computer applications, including the Microsoft Office suite of applications
Ability to handle difficult customers and remain professional and composed, able to adjust to customers communication style
Demonstrates a high degree of customer focus
Ability to communicate effectively, strong written and oral skills to respond to internal and external requests for information
Strong problem solving, organizational and planning skills
Ability to work under strict timelines and pressure
Results-oriented with a sense of urgency
Ability to perform in a 24x7 environment
WHAT CP HAS TO OFFER:
Flexible and competitive benefits package
Competitive company pension plan
Employee Share Purchase Plan
Performance Incentive Program
Annual Fitness Subsidy
Part-time Studies Program
ADDITIONAL INFORMATION:
As an employer with national presence , the possibility does exist that the location of your position may be changed based on organizational requirements.
Background Investigation:
The successful candidate will need to successfully complete the following clearances:
Criminal history check
Reference check
Management Conductor Program:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
CPKC is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").
Req ID: 102224
Department: Strategic Planning
Job Type: Full-Time
Position Type: Non-Union
Location: Winnipeg, Manitoba
Country: Canada
% of Travel: 0-10%
of Positions: 1
Job Grade: 5
Job Available to: Internal & External
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