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Luzerne County Social Services Aide 3 - C&Y in Wilkes Barre, Pennsylvania

The Social Service Aide 3 is utilized by a unit of caseworkers and a supervisor to provide a wide variety of services. The primary work of the employee in this position centers on implementing various services identified in a Family Service Plan developed uniquely for each family. The Aide 3 will be required to understand the overall goals and objectives with the families that are accepted for services.   The Social Service Aide 3 is responsible for providing direct personal services to children and families accepted for services with Luzerne County Children and Youth Services, a public-child welfare agency.

The Social Service Aide 3 will work closely with and take direction from the unit supervisor regarding work assignments to assist families in attaining goals in their Family Service Plan. The Aide 3 will meet with the supervisor and caseworker together at least once a month to discuss safety issues and FSP compliance for families the Aide 3 is assisting.

  • The Social Service Aide 3 needs to have a working knowledge of the physical, cultural, developmental, and social factors impacting on child abuse and neglect. The Aide 3 must possess the ability to identify safety issues and assist the  caseworkers within the unit to provide appropriate community resource referrals.
  • The Social Service Aide 3 will enhance his/her existing skills by participating in in-service training and other training that is relevant to the job functions. The worker in this position will complete a minimum of twenty hours of training per year.
  • Families may be in need of assistance in functioning in any of the following areas:
  • Household organization and maintenance
  • Household budget   
  • Meal Preparation/Nutrition
  • Obtaining medical care from professionals
  • Assist in making appointments for services, notifying the client of such appointments, making arrangements for clients to get to appointments and following up to make sure clients attended the appointment(s) and if not what problems prevented attendance and assist in resolving these problems
  • Parenting instruction & child development education. The Social Service Aide 3 is expected to provide information and instruction to parents regarding parenting skills and techniques. Work with families experiencing difficulties in supervision and discipline of children
  • Transportation for families and children to medical visits, visitation and to other community services
    • Other Duties will include:
  • Communicating with clients by means of telephone contact and through in-person visits with the children and families within their homes
  • Gathering information from clients and conferring with caseworkers in developing the Family Service Plan
  • Completion of various agency and DPW forms, birth certificate and social security applications, and transportation forms
  • Monitoring & supervising visitation between parents and children at the office, at the parent's home, or where the caseworker has arranged for visits to take place. The Social Service Aide 3 will then discuss observations with the caseworker and Supervisor
  • Documenting all contacts with clients, keep case notes, and make entries into the LCC&YS computer system
  • Serving parents with court related paperwork and testifying in court as warranted
  • Keeping a variety of statistical information, completed, monthly, quarterly and annually The Social Service Aide 3 is expected to:
  • Participate in agency staffing
  • Have a working knowledge of available community resources and link client(s) to services(s) that assist him/her to reach his/her goal(s)
  • Provide information and instruction to clients regarding the availability of community services and the specific procedures to obtain the services, such as food, heat, medical assistance, etc.
  • Relate and communicate with clients and agency staff in a professional, positive manner
  • Have some knowledge of child develo ment   
  • Be flexible in regard to unit assignment and/or provision of  assistance to  other units-this may be requested as the  needs of the agency change
  • Perform other duties as required 
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