CASY-MSCCN Jobs

JOB REQUIREMENTS: JOB ID: 21132 JOB POSITION: Administrative Assistant II - Financial Aid INTRODUCTION: The Financial Aid Office at the University of Wisconsin-Whitewater seeks an Administrative Assistant II (AD002). JOB DUTIES: The Administrative Assistant II provides customer service to students and families in-person, over the telephone, and via email. This position also is responsible for word processing, file management, and document processing for the Financial Aid Office (FAO), including the imaging of incoming documents. Assists in the administration of the university\'s Satisfactory Academic Progress (SAP) Program, Federal Parent (PLUS) Loans and Private/Alternative Loans, as well as processing for other programs. Job Duties: - Provide customer service to students, families, and others. - Maintain knowledge of various aspects of financial aid, including reading policy and procedures, attending workshops, and consulting with financial aid staff, campus staff, and outside agencies for assistance and clarification. -Manage the FAO\'s general email account. Respond to emails or forward to the appropriate administrator as needed within 48 hours of receipt. -Assist with covering the office\'s front desk reception, handling walk-in and scheduled-appointment foot traffic. -Assist with answering telephone inquiries from students, parents, and internal and external entities. This includes logging in to the office\'s multiline-queue phone system to receive calls. TO ENSURE CONSIDERATION: Applications received by August 23rd, 2024, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process. If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu. For questions regarding this position, please contact: Melissa Walton 262-472-1385 waltonm@UWW.edu HOW TO APPLY: Only complete application packages will be considered. This includes online submission of the following documents: -Cover Letter -Resume -Name and contact information for three professional references ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Qualifications: -Associate degree or three years of administrative experience in an office environment. Desired Qualifications: -Familiarity with student information systems, particularly PeopleSoft. -Experience with the PeopleSoft communications generator (Comm Gen) process. -Experience with document imaging systems and related processes, particularly ImageNow. -Knowledge of financial aid processes, procedures, and policies. Knowledge, Skills, and Abilities: -Effective customer service and oral/written communication skills. -Excellent organizational skills and the ability to prioritize multiple tasks. -Ability to exercise considerable independent judgment and exhibit exceptional attention to detail. -Proficiency with Microsoft Office (Word and Excel). -Demonstrate the ability to direct the activities of and train student staff. -Ability to interact respectfully and work collaboratively with people from diverse socioeconomic, cultural, and ethnic backgrounds, including students, parents, staff, and faculty. -Willingness and ability to be an active participant in following applicable safety rules and regulations, including necessary training and drills. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.careers.wisconsin.edu/