CASY-MSCCN Jobs

Account Operations Manager

Job ID

162728

Posted

16-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Facilities Management, Property Management

Location(s)

Westlake - Ohio - United States of America

About the role

As a CBRE Account Operations Manager, you will advise and lead all aspects of the maintenance management staff and safety programs for small to medium-sized facilities or properties. This job is part of the Contract Quality Management job function. They are responsible for leading the delivery of contractual services to ensure requirements are fulfilled.

What you’ll do

• Provide formal supervision to employees. Supervise the training and development of staff. Conduct performance evaluations and mentor. Be responsible for the recruiting and hiring of new employees.

• Coordinate and lead the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Promote interpersonal capabilities and identify sale opportunities to potential clients.

• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify the best pricing and service level performance.

• Lead account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.

• Assist with the development of operational service delivery solutions to include detailed playbooks, account operations plan, etc.

• Lead ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.

• Supervise the efficiency of maintenance efforts for facilities, ensuring work is completed under account KPIs.

• Responsible for client account inspections. Document inspection report results and resolve any issues, concerns, etc. with the client.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own field and how own field integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolve day-to-day and moderately sophisticated issues which may or may not be evident in existing systems and processes.

What you’ll need

All applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

To perform this job proficiently, one should be able to perform each critical duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Bachelor's Degree preferred with 3-5 years of proven experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and exciting performance and retention preferred.

Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and balance problems.

Leadership skills to empower team impact on quality, efficiency, and effectiveness of the job field and department.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Extensive interpersonal skills with a strong inquisitive approach.

Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.

Why CBRE?

At CBRE, we admire creativity, innovation, and partnership, and we offer endless opportunities for growth. We are a direct hire company that provides everything from competitive pay, Health, Dental, Vision, Pet Insurance, and 401k Match programs.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)