Job Information
PackSmart, Inc. Service Associate in West Chicago, Illinois
The Position: PackSmart is a growing packaging equipment and supply company looking to add a Service Associate to support our team. The ideal candidate would have a one-year certificate from college or technical school or three to six months of related experience and/or training. This position would act as a liaison between our service and sales/finance teams. The Service Associate assists in managing logistics of service technicians and repair calls to maximize efficiency. Starting compensation is $20-24/hour commensurate with experience.
The Company: PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system – the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.
Core Values:
Willing to Learn & Adapt
Positive & Engaging
Finds a Better Way
Collaborative
Do What’s Right
Requirements:
Must be willing to travel to our West Chicago location
Must be able to multi-task and prioritize
Must be able to adapt to changes in the work environment
Excellent verbal and written communication skills
Knowledge of Microsoft Products (i.e. Word, Excel, Outlook)
Ability to work in challenging and time-sensitive situations
Must be able to problem solve
Excellent Attention to Detail, Organized and Analytical
Energetic, Positive Attitude, Team-Orientated, Self-Starter who can work alone and collaboratively to achieve team goals
Responsibilities:
Responsible for timely and appropriate management of service department email account
Work with Service Manager to schedule service calls, demos, installations and log into tracker
Sources parts and prepare proposals/quotes for customers/prospects
Creates New Item #’s in ERP as required
Work with Customer Service team to quote and ship drop ship parts orders
Controls Parts Inventory; receive shipments physically and into ERP
Primary backup for Order Entry/Tracking/Invoicing: Machinery, Parts, Service Orders
Works with Operations department to track leased assets
Ability to manage urgent service requests/projects
Provides additional support as needed where a staffing shortage exists
Finds cost saving measures by streamlining processes and overseeing consistently accurate pricing
Strives for customer satisfaction by responding promptly to all requests
Benefits: Our employees are critical to our overall success. We are dedicated to investing in their future by providing:
Excellent career opportunity
Business Casual Work Environment
Employee Assistance Program (EAP)
Medical, Dental, Vision Insurance
Paid Vacations, Personal, and Sick days
Education (4,000+ training courses)
·Excellent work-life integration
Core Value Recognition Program
IPOD – interdepartmental communication, team building, and employee events
PackSmart is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.
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