CASY-MSCCN Jobs

JOB REQUIREMENTS: DUTIES & RESPONSIBILITIES: Monitors market developments in terms of sales of services in the different countries in its geographical area Constantly identifies the needs of dealer networks and direct customers, both in terms of tools and offers, in order to transmit a regular synthesis to the teams in charge of developing the Service Coordinates and plans all the service launching and marketing service actions in his area. Works with dealer services and direct customers to constantly improve the organization and the sale of Service. To this end, he/she provides assistance and advice to the dealer and direct customer services teams in implementing the S&S policy. In collaboration with S&M, he/she sets up an annual action plan for the sale of the Service, and regularly monitors it. As available, you\'ll participate in commercial operations, trade fairs, dealer\'s open house etc (role of product expert in the trade of service). It animates the launches of the new services. Ensures the good diffusion, within the teams in charge of selling the services (Sellers machine and Sellers Service) of all the support placed at their disposal: IT tools, marketing materials, file Service, argument, etc. Trains the network on the subject \"sales of service\" Maintains his level of knowledge in relation to product developments, IT system, management, service offering by proposing to its hierarchy the training in line with its function. Participates in conception and the follow-up of the machine in collaboration with the product marketing and the concerned dept. design, Quality, Commercial. For all the subjects under the responsibility of the Service Development (Contracts, Second-hand, fleet management, TCO, telematics, diagnostics) he/she is the privileged interlocutor with all the dept. of the CEP division. May be given responsibility for driving some S&S project in his area ***** OTHER EXPERIENCE AND QUALIFICATIONS: EXPERIENCE: Project and team management Customer support experience is essential Must have a good knowledge of operation and function of a dealership. You have already managed fleets of machines or vehicles in general You have already used a business intelligence tool Customer and service orientation Good oral and written communication Very good interpersonal skills, teamwork, pedagogy Analytical spirit and force of proposal Dynamic, rigorous and autonomous A second language would be appreciated EXPERTISE: Priority and risk management Google + suite ability to learn new tools Rigorous and team spirit ***** APPLICATION INSTRUCTIONS: Apply Online: https://careers.manitou-group.com/job-invite/42658/