Job Information
Canadian Tire Bank Customer Service Representative (Bilingual) - S in Welland, Ontario
Join our world class team that supports Canadian Tire Bank and Retail customers with industry leading. Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience.
The Customer Relationship Sales Representative (CRSR) professionally handles a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries. The CRSR presents and educates customers on Canadian Tire Services Limited offerings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits.
What you’ll do
Protect the integrity and security of customer account information
Apply technical/product/process knowledge within varied situations
Shape a positive customer perception of Canadian Tire
Build customer confidence in our ability to provide service
Maintain accurate customer information
Develop effective relationships to contribute to a positive work environment
Understand and service customer needs - "owns the moment"
Look for ways and apply new ideas to keep Customers for Life
Take opportunity to provide customers with relevant products & services
Take responsibility for continuous learning and development
What you bring
Bilingual in both French and English
Excellent verbal and written communication skills
Superior problem solving abilities , and solid decision making skills
Active listening skills
Computer knowledge and experience
Demonstrated passion for driving an exceptional customer experience
Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
Demonstrated active listening, professional verbal communication skills
Demonstrated aptitude to learn and support with basic browser-based functions
Our current department hours of operation are 8 :00am – 8 :00 pm , Monday to Friday,8:00am – 6:00pm Saturday and Sunday . Your scheduled shifts will vary according to business needs and the individual's given avai lable time frames . Availability requirements range between days, ev enings and weekends.
*As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:
Reference Check
Credit Checks
Criminal Background Check
Global Sanctions and PEP screening *Checks completed by our recruiting team within the previous 4 years will be considered
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.