Job Information
CBRE Contract Support in Watford, United Kingdom
Contract Support
Job ID
163455
Posted
03-May-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Accounting/Finance, Administrative, Customer Service, Data & Analytics
Location(s)
Watford - England - United Kingdom of Great Britain and Northern Ireland
Job Title: Contract Support
Business Sector: Data Centre Solutions
Location: Watford, UK
COMPANY PROFILE
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
Purpose of the Job
Quality, Health, Safety and Environment
Maintain CBRE notice boards on site (including QHSE)
Ensure CBRE Induction Booklet is maintained and current with any changes
Ensure CBRE Escalation Procedure is maintained and current with any changes
Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Observation Reports, Training Matrix & competency records, PPE, Uniform, Tools, Toolbox talks
Completion of Subcontractor Attendance Packs records and uploads to Client Sharepoint
Ensure CBRE Organisational Chart is maintained and current with any changes
Issue of monthly PPM notifications to the Client Service Desk and records updated on CAFM System
Management of employee Vetting following the Client internal process
Management of Client BPSS / SC Clearance for all CBRE Employees and Subcontractors
Ark Portal CBRE employee administration, ensuring records are current and booking in visitors and deliveries
People & Development
Monitor and maintain the Attendance Planner and Shift Rota
Collate and process Timesheets weekly
Maintain people records such as new starters, Leavers, absence and any changes in staff
Assistance with new starter IT setup
Communicate effectively and build / maintain relationships at all levels with internal and external customers
Answer calls and emails in a professional and timely manner
Contract
Prepare, attend and actively participate in monthly CBRE Contract Review meetings
Plan and arrange Subcontractor call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs
Assist management team with monthly Customer Report
Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place with the ability to challenge supplier pricing
Review Subcontractor performance and feedback through appropriate systems ‘MySupplier’ and ‘ValueTrack’
Ensure CBRE systems (e.g. MySupplier, Webquote, Dynamics) are in use and kept updated
General Contract Management support for the Lead Contract Support and Account Manager
Purchasing and Finance
Ensure integrity of financial transactions for contract
Completion and management of Financial weekly reporting (Invoice Pool, Open Purchase Orders, Paid and Unpaid WIP, Debt, Overtime and Expenses), presenting to the Account and Business Unit weekly
Create / raise Extra Works jobs on CBRE inhouse system ‘Webquote’ with accuracy and in a timely manner
Monitor Webquote Extra Work Client job approvals daily and raise accurate Service Orders and Purchase Orders in a timely manner
Webquote housekeeping and weekly update and action calls with the Client
Management of monthly chargeable Consumable Tracker, raising consumable Purchase Orders in a timely manner
Raising non-chargeable Purchase Orders
Management of non-chargeable spend weekly
Daily review and process of Subcontractor and Supplier invoices, managing disputes within 30-day SLA
Hold weekly WIP updates and complete 3-month Extra Work forecasting with Account Manager
Open Purchase Order and EW accrued aged management
Monthly review and management of annual maintenance Purchase Orders
Annual Contract renewal assistance with Lead Contract Support and Account Manager
Client Debt management, ensuring disputes are resolved within 30-day SLA
Completion of monthly Extra Works Billing Submission and Client approvals in line with SOX Compliance
Raise Extra Work sales invoices in line with company deadlines at the correct margin
Month end reporting review and completion (EW Margin, Overtime and Expenses, Labour Allocation)
O1 and S1 understanding
Review P&Ls Monthly with Account Manager and influence P&L result
General Financial Support for the Lead Contract Support and Account Manager
Person Specification - Top 6 Behaviours
Organised, ability to proactively plan workload
Structured
Logical
Works in a clear and consistent manner
Attention to detail
Thorough in carrying out a tasks with a high degree of accuracy
Confident and effective in putting across point of view to others
Persistence
Does not let issues go and follows through to resolution
Customer and team focus
Technical Skills
D = Desirable; E = Essential
Facility in Math - E
Facility in English - E
MS Office - E
Word – Intermediate - E
Excel – Intermediate - E
PowerPoint – Intermediate - E
Visio – D
Outlook – Intermediate – E
Customer Service Experience – E
Purchasing and Finance Experience - E
EQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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