CASY-MSCCN Jobs

411379BR

Auto req ID:

411379BR

Company:

All Native

Job Code:

Contract Specialist

Job Description:

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Summary

The Deputy Service Delivery Manager leads a team of data O&M (Operations & Maintenance) engineers who support data LAN/WAN services, with a particular focus on project engineering initiatives (Telecommunications Service Requests TSRs) as well as day-to-day O&M of the network. Engineering support includes planned service interruptions, planned equipment installations, and

infrastructure support for data services. Knowledge and plans O&M activities, system upgrades/enhancements, as well as ongoing projects and day-to-day moves, adds, changes (MACs) working closely with the TWD Service Delivery Manager, Project Management Office, and other TWD Team Leads. Willing to have Hands-on Diagnoses, troubleshoot, and resolve hardware and/or other network problems, and replace defective components associated with both data and voice infrastructures as necessary when needed.

Essential Functions /Position Responsibilities:

• Manages the TWD NOC, Network / Telcom Engineers and reports to the Service Delivery Manager.

• Leads Risk Management support

• Coaches and mentors, the team in industry best practices in information technology service delivery and the appropriate behaviors associated with building a high performing team.

• Promotes a collaborative team environment that fosters creativity, innovation, and high performance.

• Responsible for meeting established Performance Based Metrics, Operational Metrics, and customer satisfaction objectives.

• Monitors team performance in near real-time, performs empirical analysis of data and adjusts resources to dynamically meet demands.

• Works with Service Delivery Manager to identify training opportunities, policy and procedure development or enhancements, operations monitoring and controls and continuous process improvement, and sets appropriate goals for the staff and monitors

progress against the plan.

• Some local commuting within DMV may be needed

• Description of Team O&M Duties

• Takes ownership of major incidents to closure facilitating optimal system availability. Escalates and communicates as appropriate with internal and customer stakeholders and coordinates with other support organizations across the enterprise.

• Monitors daily activities of the production environment, including leading and participating in daily standups, to ensure timely and effective reporting, tracking, follow-up, and communications.

• Promptly responds to escalated tickets and/or issues, analyzes reported problems and performs thorough and accurate troubleshooting steps to promptly resolve issues.

• Responsible for identifying, coordinating, and implementing initiatives, projects and activities that create efficiencies and optimize technical processing. Evaluates risks and solutions before action to ensure plans are timely, realistic, and positive.

• Leads problem management process providing inputs to root cause analyses and suggests workarounds and/or solutions for recurring issues.

• Develop and maintain relationships with other support organizations including development and implementation teams.

• Accountable for change and configuration management for all voice and data assets.

• Hands-on Diagnoses, troubleshoots, resolve hardware and/or other network problems, and replace defective components associated with both data and voice infrastructures as necessary when needed.

• Conduct Route Cause Analysis (RCA) and After-action Review (AAR) following unplanned outages.

• Supports Move, Add, and Change requests for the data network to include day-to-day requests/orders and Projects.

• Provides network performance statistics and reports and recommends technical enhancements to the network.

• Interfaces with other IRM Support Teams on system/network infrastructure problems and advises management on technical improvements and/or solutions to identified problems and/or gaps.

• Identifies and recommends solutions, products, and services to support the enterprise's accomplishments of business goals or technical needs.

• Researches, evaluates, and stays current on emerging tools, techniques, and technologies.

• Contributes to systems infrastructure plans based on an understanding of the customer's organizational direction, technical context, and business needs.

• Contributes to the creation of new policies and procedures for Standard Operating Procedures (SOPs).

Competencies

• Must be willing and able to learn and retain information

• Must be able to work independently and in team environments

• Able to read design drawings and other project documents

• Good oral and written communication skills

Supervisory Responsibility

Yes required for this position

Work Environment

This job operatesin a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands

The preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 7:00a.m. to 4p.m. Evening and weekend hours required, as required by business need.

Travel

Travel is primarily local during the business day, although about 10% out of the area travel and overnight may be expected.

Experience

Must possess 3-5years of scheduling management

Education

• Bachelor’s Degree in business, technology, or management discipline and 7 years or more of related experience, or 10 years of related experience in lieu of degree

• Military electronic specialization schools, or trade school certification will also be considered.

Position Title:

Deputy Service Delivery Manager - Washington DC

Job Category:

Management

Minimum Education Required:

Bachelors

City*:

Washington

Additional Qualifications/Responsibilities:

Education

• Bachelor’s Degree in business, technology, or management discipline and 7 years or more of related experience, or 10 years of related experience in lieu of degree

• Military electronic specialization schools, or trade school certification will also be considered.

Additional Eligibility Qualifications

• 5 years or more of core routing and switching experience

• 3-5 years of engineering team management experience

• Cisco CCNA and/or CCNP Certifications or equivalent Required

• Strong LAN/WAN/MAN design and migration experience with a focus on WAN services (Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS)

• Strong routing, switching, troubleshooting, LAN/WAN protocols (Layer 2, RSTP, VLANS, Layer3, TCPIP, VLSM, BGP, OSPF, MacSec, DMVPN, IPSEC, etc.)

• Skills troubleshooting access-lists, IPv4 and IPv6 issues across varying routing protocols such as OSPF, BGP, EIGRP and Static Routing

• Works extensively with Cisco solutions and products

• Familiarity and working knowledge of telecommunication circuit types (e.g., P2P T1/T3, IP Ethernet)

• Understand and have the ability to implement Cisco router, switch, and ASA products

• Strong interpersonal, written, and oral skills. From time to time, candidate may be asked to present project/incident status to customer

• Ability to conduct research on networking products with various vendors to accommodate changing customer requirements

• Ability to work in a team-oriented collaborative environment while being highly motivated to take the lead on projects

• The ideal candidate will have a strong sense of commitment to perform on-call support functions as scheduled, providing timely responses to required system support after normal business hours

and on weekends. Additionally, the candidate should have an eye for detail, ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides.

Security Clearance

Must be a U.S. citizen. Must possess or be able to obtain/maintain a SECRET and up to an Top SECRET security clearance

State*:

District of Columbia