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Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as Sales Force Excellence (SFE) Trainer, Poland and you’ll do the same.

Job Summary

We currently have an exciting opportunity for a Sales Force Excellence (SFE) Trainer to join the team in Poland. Supporting a best-in-class portfolio of products, the successful applicant will be responsible for the design and development of sales enablement outcome-based training for all business units in Poland. You will utilize best in class learning practices and modalities, including digital e-learning technology.

A key part of the role is to design and develop training for the sales organization which includes onboarding latest sales professionals, the Convatec Selling model, advanced account selling skills, support new product launches and hands on learning reinforcement activities related to our sales process. You will transform and enable our sales teams by building capabilities and skills through business insight, commercial acumen, tools, and training. You will organize, design, conduct and track salesforce training for consistency and adherence to pre-established guidelines, including authoring software, video coaching, knowledge checks, needs assessments and pre/post-training feedback. You will support sales capability training (CRM, business analytics, Showpad and sales insights) to proactively anticipate the sales organization needs.

In addition, you will partner with sales leadership, field sales trainers, regulatory, marketing, country clinicians, corporate training, clinical and other key stakeholders to design and deploy targeted programs that reduce knowledge gaps and enhance field effectiveness through improvement of competencies while adhering to Regulatory and Compliance Guidelines. You will not conduct product or clinical training, instead you will orchestrate new hire learning while partnering with the local marketers and clinicians. This role will partner with country sales leadership and SFE Manager to provide reports on sales enablement trends, themes, and needs and follow-up to ensure training is enhanced when needed. This role will:

• Support learning design and development for each Business Unit in Poland as needed.

• Streamline learning processes to support business units and the country’s needs.

• Identify sales enablement performance gaps and priorities by business unit and track the progress of enhancements.

• Compile monthly training reports.

• Design sales training dashboards for local SFE Training Manager Training programs and manage language translations.

• Assign, track sales training, and lead new sale hire training.

• Verify training record accuracy and suggest process improvements.

• Support national sales meetings, new sales professional training, and other essential learning events to orchestrate sales enablement skill development with marketers and clinicians.

Key Duties and Responsibilities

• Needs Assessment – Continual review of learning needs, providing recommendations for new innovative approaches to design, update, and improve content that enhances learning, knowledge transfer, and field application.

• Design – Utilizes resources and budgets to address field needs by leveraging existing training programs or devising new learning programs. Ability to create new learning solutions using best in class learning modalities from scratch or through vendor resources. Designs and delivers impactful learning programs that enhance individuals’ knowledge and performance. Using a variety of training modalities, including recommendations on emerging technologies and sharing best practices in timed and measured ways. In cases where budgets are in place for vendors to develop content, individual will provide clear project plans, timelines, and deliverables to adapt content delivery mode for maximum impact.

• Outcome based knowledge transfer – Ensures learning is actionable on the job immediately and sales skills are demonstrated, practiced, and reinforced during training. Replicates selling activities in a learning environment which allows a safe space to practice, enabling new skills that are visible while presenting with customers.

• Evaluation – Assess current training against the sales organization emerging needs, enhance as learning as needed to ensure sales force readiness and capability.

• Collaborate closely with stakeholders to create the right solution and implement it, complete with project plans, tasks, timelines, and deliverables. Ensures all training content and materials are fully compliant with the Medical Regulatory and Legal process and ConvaTec guidelines having everything approved through the appropriate channels.

About You

Are you ready to roll up your sleeves, dig in and support our sales team's training needs? You are a superior communicator who understands managing relationships with multi-level stakeholders. A natural project manager who manages multiple training projects and knows how to deliver despite aggressive timelines. Alongside your strong analytical skills, attention to detail, and ability to communicate data insights and assess sales training that prepares sales professionals to support their customer's needs. In addition, you will posses strong presentation skills to ‘tell the story’ and engage your audience.

Education/Qualifications:

• Bachelor's degree required; advanced degree preferred; certification or experience in Instructional Design a plus; expertise in a business unit a plus. Passion for sales training is essential. Sales experience is a plus.

• 2+ years’ experience leading Field Sales training initiatives and learning, and development projects using learning technologies and proven adult learning theory.

• 2+ years’ experience in medical device or healthcare services industry field sales is a plus.

• Articulate 360 authoring software expertise and learning reinforcement experience are a plus.

• Strong computer skills, including proficiencies in the entire Microsoft Suite.

Sales Capability Expertise:

• Ensures sales employees and leaders gain new skills to deliver messages that engage and resonate with customers.

• Connects with sales professionals and leaders' needs and advocates on learning solutions that optimize their ability to sell to customers.

• Remains current in advancements on various topics to provide the most effective delivery of materials, including Client Relationship Management CRM, business analytics, insights, and Showpad.

• Engages in the ongoing development of technology training to maintain content expert status.

• Partners with sales, marketing, and clinical teams to enhance their presentations and create learning activities.

Working Conditions

• This position requires computer expertise to lead learning events virtually in a classroom setting.

• This position may require training room setup and repositioning in a corporate office or event meeting room location.

• Hybrid working conditions – home office / field (30%-40% of the time).

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

#LI-ND1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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