Job Information
ASM Global Operations Manager in Waco, Texas
POSITION: Event Manager
DEPARTMENT: Event Services
FLSA STATUS: Salaried Exempt
Summary
As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Assists the director in directing, supervising and scheduling all aspects of operations, including building and grounds; technical services; event services, including ADA compliance; public safety; security; custodial services and parking departments.
Responsible for hiring and training staff as well as administering disciplinary actions when necessary. Works directly with the director and human resources in coordinating annual reviews and disciplinary action.
Implement facility rules, regulation policies and procedures.
Coordinates the operations activities with other building departments and show-related contractors.
Manage and advance multiple projects prior and during events. Expectation is to maintain 100% customer satisfaction.
Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.
Provide clear, concise, and timely communication of directives to other departments.
Ensures that operations department receives pertinent information for most effective use of the facility and staffing.
Knowledge of and ability to tie in and troubleshoot single and three phase A/C power distribution for all aspects of private and consumer shows. This includes overseeing all aspects of the Exhibitor Services department.
Responsible for the Operations MSDS log in the building. Follow all OSHA and safety guidelines as outlines in the ASM Global HR Policy and Procedure manual.
Partners with housekeeping manager to ensure proper staffing for events and to maintain inventory of building cleaning supplies.
Responsible for bi yearly accurate inventory.
Assures facility readiness and smooth operation of events.
Skilled in providing exceptional customer service including assessing customer needs, meeting quality standards for service, and evaluation of customer satisfaction.
Supervisory Responsibilities
Manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, and Parking Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's Degree in related field; additional experience may be substituted for education
Minimum of 2 years’ experience in supervising or managing in a similar facility
Facility/industry experience preferred.
Skills and Abilities
Excellent communication, organizational and interpersonal skills required.
Ability to effectively supervise staff.
Ability to prioritize multiple projects.
High aptitude for figures and advanced writing skills.
Professional presentation, appearance and work ethic.
Computer Skills
To perform this job successfully, an individual must have working knowledge of spreadsheet software and work processing software and be proficient in Microsoft Word, Excel and Power Point
Other Qualifications
Ability to operate personnel lifts
Competence to learn proprietary control systems and mechanics of unique equipment; such as house lighting and audio automation.
Experience in maintenance, basic repair, and troubleshooting.
Ability to work with limited supervision and as a team member
Ability to remain flexible and adjust to situations as they occur
Licensed and insured to operate a motor vehicle in the United States
Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.