Job Information
Cogent Infotech Computer Support Specialists in United States
Title: Computer Support Specialists Location: New York, NY Duration: 12 Months Job Duties This may include such activities as:
Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn’t resolved after troubleshooting.
Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting , escalate to higher level technicians in the event the issue isn’t resolved after troubleshooting.
Experience & Knowledge
Three to five years of experience in the following:
IT customer support and training
Computer installation, diagnosis and repair
Network & standalone printer installation, diagnosis & repair
Basic troubleshooting scanners and other peripheral devices
Microsoft Office Suite troubleshoot / desktop support
Virtual meetings tools including MS Teams, Zoom and WebEx
Windows 10 desktop support
VPN and remote technical support
Adobe Pro troubleshoot / desktop support