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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Business Analyst contribute to the design, development and implementation of contact center telephony and ancillary components, contractual review and timely delivery submission. Support business operations through the review and analysis of data and reporting. Make recommendations to streamline business operations and improve the self-service rates.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Collaborate with technology stakeholders (e.g., System Analysts, architects) to communicate business and technical requirements

• Collaborate with project team members to create detailed requirements documents (e.g., PRDs, Requirements Specifications, assumptions and constraints, VFQs, user stories)

• Ensure that project requirements are clearly and comprehensively documented, understood and support traceability (e.g., peer review, SMART, requirements traceability matrix, Agile inspection)

• Support, contribute to and/or facilitate the identification/prioritization of business/process solutions (e.g., analysis tools, solutioning discussions, solution selection matrix, IET, use case development)

• Participate in reviews of conceptual designs and provide appropriate guidance/consulting to help ensure that they satisfy all documented requirements (i.e., business, functional and non-functional)

• Partner with applicable stakeholders to identify the operational impact of changes within defined solutions (e.g., changes to policies/processes/procedures, compliance with applicable legal/regulatory requirements, additional requirements)

• Seek opportunities to improve operating efficiencies/effectiveness (e.g., downstream impacts, role/responsibility realignment, enhanced business value)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 2+ years of business process analysis and enhancement experience

• Intermediate level of proficiency with Microsoft Office products

Preferred Qualifications:

• Medicaid experience

• Customer service experience

• Contract review and obligation fulfilment

• Previous experience working a client facing position

Soft Skills:

• Organizational Skills

• Time management

• Team player

• Professionalism

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii or Washington Residents Only : The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington residents is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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