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Job Title

Associate Director, Information Technology

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job and Opportunity to Contribute

The Associate Director, Information Technology is the conduit to ensure operational and service excellence for Transportation Services. Provide thought leadership on best practices and themes in the context of strategies and challenges with a goal of balancing client expectations and the best interests of the University. Taking a collaborative approach, plan, organize, staff, lead, and unify operations. Manage and coach a team of technical professionals ensuring professional development. Proactively manage incidents and client requests and develop, oversee, and lead services or projects to ensure client expectations are met or exceeded.

Who We Are

Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while serving the mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

Qualifications

• Bachelor’s degree in computer science or equivalent combination of education and experience

• Eight years of related Information Technology experience

• Knowledge of the maintenance and installation of computer and network equipment

• Ability to multitask and work cooperatively with others

• Ability to communicate clearly and effectively to ensure understanding

• Ability to understand risks inherent in business models, craft alternative scenarios and communicates trade-offs and advantages

• Knowledge of how to develop and share mental models that enable people to solve thorny problems and find new sources of relevant information

• Skills in extrapolating business priorities and objectives, using them to set direction for active professional learning

• Knowledge in how to use relationships to acquire objective coaching and to develop themselves

  Responsibilities

Leadership and Personnel Management:

• Provide leadership for IT Staff and junior IT leaders.

• Oversee the recruitment, hiring, and supervision of large and/or multiple teams staffed with IT team leaders/managers, multi-disciplined and/or more senior technical staff, and support staff.

• Oversee that enforce ethical, regulatory, and performance standards.

• Oversee and manage personnel issues.

Strategic Planning:

• Share authority and accountability for setting, directing, and implementing strategy.

Operations Management:

• Oversee, design, and control the process/es for supporting the delivery of strategic information technology services.

• Monitor and analyze operational metrics.

• Implement continuous improvement methodologies to include corrective actions, as needed.

Customer/Vendor Relations:

• Maintain, establish, and develop new strategic partnerships with executive management, stakeholders, customers, and vendors.

Policy:

• Participate in the development of IT policy and procedures for a specialized university IT department/unit to ensure information security, and IT architecture are in compliance with all applicable regulatory requirements.

• Collaborate with other IT executive leaders to formulate effective IT policies and procedures.

Project Management:

• Manage key portions of the departmental IT project portfolio.

Documentation:

• Oversee operational documentation and reporting procedures.

Advanced Enterprise-Level Technical Support:

• Provide advanced enterprise-level technical support.

Professional Development:

• Participate in training and professional development sessions.

  Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

If you need assistance in applying for this job, please contact (979) 845-5154.

Useful Links:

• Benefit Programs (https://www.tamus.edu/business/benefits-administration)

• Retirement

• Employee Discount Program (https://employees.tamu.edu/benefits/healthy-behaviors/perks.html)

• Flexible Spending Accounts

• University Holidays (http://www.tamus.edu/business/human-resources/am-system-holidays/)

• Legal Statements

• New Employee Orientation (https://employees.tamu.edu/orgdev/courses.html#EmployeeOrientations)

• Prospective Employees

• Safety and Security Notices (https://orec.tamu.edu/clery/annual-security-report/)

• Training and Development

• USERRA (https://www.dol.gov/agencies/vets/programs/userra)

• Nondiscrimination Notice