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As Concierge, you will assist in the delivery of guest requests and enquiries to ensure complete guest satisfaction. You will also be a brand ambassador and develop great working relationships with internal and external stakeholders .

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Assist guests with all inquiries, both hotel and non-hotel related

• Manage all guests’ telephone calls, mails, courier services, postage, telexes and special deliveries in accordance with policy

• Manage emails and update log book about emails to take note that requires bell services and airport representative’s knowledge

• Maintain order and security of guest keys and other selected keys kept in Front Office and ensuring key issue policy is followed

• Maintain detailed knowledge of daily activities in and outside of the hotel

• Assist superior with all team member related matters (staffing, training, providing constructive feedback)

• Ensure that all guests’ baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the hotel’s procedures

• Be aware of daily arrivals and departures with emphasis on VIPs

• Supervise traffic control along the driveway during peak hours

• Ensure sufficient manpower coverage at the main entrance

What we need from you

• A minimum qualification in GCE O levels

• Minimum 2 years of related work experience

• Able to work rotating shifts, including night shifts

• Able to stand long hours and lift weights of at least 10kg

• Independant and motivated individual with friendly personality

• Fluent English and local language is essential, any additional other languages would be an advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.