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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect - Azure Infrastructure , you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical expertise, you will ensure customers get value from their MS investments. Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure to be AI Ready by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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Responsibilities

• You will develop relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates as well as be the Voice of the Customer and share insights and best practices and connect with Engineering teams to remove blockers.

• You will provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

• You will deliver excellence as you own your committed pipeline and ensure delivery in alignment with customer expectations

• You will develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure Infrastructure services required to operate Azure solutions at scale, inclusive of value proposition and how they get value from their investment in the Microsoft technology.

• You will run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment as you use CAF Landing Zones to rapidly enable migrations, help build customer resiliency in priority areas including Networking, Zonal/multi-region and Security and prepare our customers for AI Innovation.

• You will identify resolutions to issues blocking go-live of customer success projects by leveraging Azure Infrastructure technical subject matter expertise and lead technical conversations with customers to drive value from their Microsoft investments and deliver all work according to MS best practices and policies.

• You will demonstrate a Self-Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals as you accelerate customer outcomes and engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 10 years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• Experience working in a customer-facing role, working with executives and managing various stakeholders (e.g., internal and/or external).

Additional or Preferred Qualifications

• Demonstrated experience leading technical projects.

• Experience in managing various stakeholder relationships to get consensus on solution/projects and the ability to influence and build relationships across technical and business teams.

• Deep domain knowledge in Data Center Migration, PaaS, virtualization and VMware, Networking, identity management, Security, Storage, BCDR, Resiliency, Infrastructure as Code (IaaC), automation, Hybrid and Arc.

• Experience creating cloud adoption framework that leads to a successful customer production deployment.

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

• Experience with Azure technologies and services such as Azure migrate, containers, Apps and data cross solutions with infrastructure.

• Knowledge of SRE, SDLC, DevOps and GitHub.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .