Job Information
IHG Catering Sales Manager - voco Orchard Singapore in Singapore
PEOPLE
Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
Establish strong working relationship with Wedding couples and maintain accurate and updated information about their needs for their function.
FINANCIAL RETURNS
Manage weddings / events functions to achieve the optimum departmental revenue targets
Follow up on potential sales leads
Design and plan wedding packages to maximize the conversions and profitability for the hotel.
Negotiate and review weddings / events packages offered to clients
Represent the hotel in wedding shows and events as required
Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
Prepare contracts for confirmed Weddings & social events
Be up to date with current wedding trends and competitive packages in the market
Confident and professional approach when dealing with clients and wedding suppliers
GUEST EXPERIENCE
Promote guest satisfaction and encourage referrals
Handle feedback and resolve complaints from guests
Maintain client files and update information daily in accordance with established departmental policies and procedures.
Follow up with clients regularly during and after departure to ensure satisfaction
Be a “Trusted Advisor” for the Wedding Couple during their journey with us, leading up to their Wedding Day
RESPONSIBLE BUSINESS
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
Perform other duties as assigned
May serve as “manager on duty” as required
Prepare event orders, proposals, confirmation and other agreements
Perform other duties as assigned
Maintaining a close working relationship with Vendors and Partners
What we need from you
Diploma/Degree in Marketing/ Tourism/Hospitality Management/Travel or related disciplines
Minimum 3-4 years’ experience in Sales within the Hospitality Industry
Good communication skills and shows initiative
Committed to working on weekends, public holidays and evenings
Well versed in systems such as: Opera
Proficient in Microsoft Office applications
Flexible work approach
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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