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Job Description

Oracle Services Engineering is looking for a Gateway Advanced Support Engineer with strong background supporting applications and databases running on Linux to join our exciting and growing group. We specialize in supporting a distributed population of gateways which are leveraged by Oracle flagship products including Platinum Services, Cloud @ Customer, Advanced Database Support, and Advanced Monitoring and Resolution.

Required Skills and Experience:

• Strong knowledge and experience supporting Linux applications, OEM, and Oracle databases.

• Solid understanding of Linux administration and skills to monitor, configure and improve including csh or bash scripting, cron, OS file permissions, etc.

• Practical use, configuration and deployment of Oracle Enterprise Manager 12c

• Basic SQL and understanding of sqlplus

• Strong experience with networking, subnets, dns, troubleshooting network issues

• Good customer skills with >3 years experience in supporting customer in a helpdesk like environment

• Experience working in a production support environment with change control

Additional Skills: (strongly desired)

• Oracle Advanced Support Gateway (installation & configuration)

• Project management experience and technical documentation skills

Responsibilities

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer