CASY-MSCCN Jobs

In this role, I will assume full responsibility for the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

Duties & Responsibilities:

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.

• Focus on the rejuvenation of the training department experience.

• Lead our training and development strategy, manage its implementation, and measure its impact.

• Align the training department with business goals.

• Evaluate individual organization performance to ensure training is meeting business needs and improving performance.

• Develop and deliver training programs and/or evaluate, modify and improve existing programs based on the property’s needs.

• Optimize training processes for efficiency by constantly reviewing them to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.

• Assume full responsibility for the efficient operation of the training department to provide exceptional products and services training within brand operating standards.

• Identify training and development needs within the organization through job analysis, performance reviews and regular consultation with other managers.

• Delivery trainings and development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops that is easily understandable and in a way that motivates them.

• Develop and organize training manuals, multimedia visual aids, and other educational materials involved in the strategic planning, resource allocation and coordination of training delivery

• Continually amend the training and development programs as necessary, to adapt to the changes that occur in the work environment.

• Arrange training programs for trainees from local and overseas hotel schools and maintain/update all training records.

• Monitor and review the progress of trainees by using questionnaires and by having discussions with manager.

• Provide updated information on relevant external courses for hosts.

• Work with the Corporate Office to produce training and development programs that are satisfactory to all relevant parties such as line managers, accountants and senior managers.

• If required, initiate or organize language classes for hosts to help develop their language comprehension and evaluate student grades.

• Assist to schedule events, activities and team gatherings with the collaboration of my team and communicate any activities to hosts.

• Manage, develop and roll out Mission Wellness calendar on monthly basis.

• Conduct orientation sessions and arrange on-the-job training for new hires.

• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.

• Complete accurately all corporate reporting requirements for the role.

To execute the position of Training Manager I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality or Hotel Management or in education or a related discipline.

Technical skills include proficient use with computers and software including MS Office - Word, Excel, PowerPoint and Outlook. I have experience learning through an e-learning platform or mobile app. I have an excellent command of written and spoken English with some knowledge of the local language and customs.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say.

A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin...

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.