Job Information
Assessment & Qualifications Sales Operations Administrator (1 year fixed-term role) (Remote within India) in India
Vendor empanelment at customer end Customer operational support.
Customer engagement for operational aspects of sales work.
Manage sales process operations and coordinate legal/functional documentation for sales process.
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep record of sales trends
Liaise with account managers to develop specific sales strategies
Stay up-to-date with new product and feature launches and ensure sales team is on board
Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
Suggest sales process improvements
Requirements:
Proven work experience as a Sales support specialist or Sales support associate
Understanding of legal/functional paperwork around sales processes
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills
BS degree in Marketing or associates degree in relevant field a plus
What to expect from Pearson
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To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
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Job: SALES
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 15561
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