Job Information
IHG People & Capability Manager (Kimpton Frankfurt) in Germany
About Kimpton Hotels & Restaurants
Kimpton believes that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests.
Our Kimpton brand culture encourages colleagues to be their best selves, and we celebrate the differences of each employee. This is reinforced through on-going cultural cornerstones which ensure the Kimpton spirit is consistently experienced across our hotels, no matter where we are in the world.
Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.
Your day to day
As People & Capability Manager, you’ll drive People and Capability initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues.
People
Create programmes to foster a positive work environment for all. Support and administer an annual team member satisfaction survey
Educate and train managers on P&C disciplines to foster productivity, and enhance performance
Welcome and conduct new team member orientation
Oversee maintenance of accurate and up-to-date personnel files and records for all employees
Ensure hiring standards and applicable laws and regulations are followed
Build great relations with outside contacts
Financial
Help create and work within the P&C budget.
Monitor staffing and labour standards to manage costs
Mitigate financial risks associated with employee relations issues
Identify and analyse local compensation and benefits practices to ensure financial competitiveness
Guest Experience
Develop creative ways to inspire and motivate team members to provide guests with a memorable experience
Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience
Responsible Business
Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
Ensure compliance with relevant employment laws and hotel or company policies and procedures
Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
What we need from you
Bachelor’s degree / higher education qualification / equivalent
4 years of related experience in HR
Some supervisory experience also preferred
Professional HR designation preferred
Ability to maintain confidentiality to the extent possible in all HR related matters
Must speak local language(s)
Other languages preferred
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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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