CASY-MSCCN Jobs

• Monitor SLA/SLT/SLO measurements to ensure daily compliance for assigned clients.

• Prepare and conduct weekly operations meetings for all assigned D2OS clients.

• Prepare and present operational reports for monthly and quarterly meetings.

• Work with the Senior Operations Management team to ensure Engineers and Architects have the proper skillsets to support D2OS clients.

• Manage escalation bridges for critical incidents for D2OS clients.

• Create and present Root Cause Analysis for all critical incidents in collaboration with the technical support team.

• Generate D2OS reporting and Key Performance Indicators.

• Work closely with and support Process and Compliance leadership.

• Create and update documentation, including Standard Operating Processes and Procedures.

• Train new employees on D2OS processes.

• Build, develop, and maintain OEM and vendor relationships as needed.

• Participate in an on-call rotation as the Service Delivery Escalation point 24 x 7 for all D2OS operational issues.

Requirements:

• Bachelor’s Degree in Business, IT, or related field, or equivalent experience.

• ITIL certification is highly desirable.

• 5+ years of experience in Incident Management, Request Management, Problem Management, or Crisis Management.

• Exposure to technology projects and project management is a plus.

• Advanced skills in MS Office applications, including Excel, Word, OneNote, and Outlook.

• Experience with ServiceNow, Microsoft Teams, and SharePoint is a plus.

• Excellent documentation skills and attention to detail.

• Ability to communicate effectively with customers and co-workers.

• Ability to work both independently and in a team environment.

• Strong problem-solving, customer service, and conflict de-escalation skills.

• Strong communication skills (written, verbal, and presentation).

Benefits:

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program.

• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement.

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement.

• Additional Perks: Employee Assistance Program, Employee Discount Program, and more!

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.