CASY-MSCCN Jobs

Summary

Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services ’ company, is looking for a Service Now Administrator to provide expert agile implementation of numerous core ServiceNow modules in a complex multi-contractor federal IT product and services portfolio.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

Responsibilities

• Develop, create, and modify general ServiceNow applications and modules with low code / no code functionality.

• Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc.

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.

• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

• Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)

• Skillfully troubleshoot break/fix issues

• Apply Agile software development practices for customizations to the platform and applications

• Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.

• Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

• Effectively manage and execute high level tasks assigned via "stories"

• Support senior analysts through project(s) lifecycles

• Manage personal workload against an often-demanding timeline

• Communicates professionally and effectively verbally and in writing with business professionals and clients

• Manage multiple projects concurrently

• Work within a team environment to strive for Implementation Customer Satisfaction scores of 90% or better

• Must be available during business hours for collaboration and other related calls which often require screensharing sessions

Qualifications

• BS/BA in related field (Computer Science, Software Engineering, or Business Management preferred)

• Minimum of seven (7) years of professional experience

• Minimum three (3) ServiceNow implementations in a lead Architect role

• Must be able to obtain required security clearance

• ITIL Expert Certification

• Demonstrated strong knowledge of ServiceNow functionality and configuration capabilities, able to lead solution and technical design efforts

• Demonstrated experience providing technical leadership, and designing platform architectures for a Cloud environment

• Demonstrated experience developing solutions consistent with architectural standards and ServiceNow best practices

Knowledge, Skills and Abilities:

• Demonstrated integration experience, including back-end, web services and Cloud interfacing (e.g. JSON, XML, RESTful interfacing)

• Demonstrated broad range of technical knowledge and solution strategy expertise in order to advise on the best technical solution for stakeholder requirements

• Demonstrated experience with designing architecture that supports continuous integration and DevOps, including managing change across the environments, supporting automated quality assurance and quality control

Final salary determination based on skill-set, qualifications, and approved funding.

Many of our jobs come with great benefits – Some offerings are dependent upon the role, work schedule, or location, and may include the following:

Paid Time Off

PTO / Vacation – 5.67 hours accrued per pay period / 68 hours accrued annually

Paid Holidays - 11

California residents receive an additional 24 hours of sick leave a year

Health & Wellness

Medical

Dental

Vision

Prescription

Employee Assistance Program

Short- & Long-Term Disability

Life and AD&D Insurance

Spending Account

Flexible Spending Account

Health Savings Account

Health Reimbursement Account

Dependent Care Spending Account

Commuter Benefits

Retirement

401k / 401a

Voluntary Benefits

Hospital Indemnity

Critical Illness

Accident Insurance

Pet Insurance

Legal Insurance

ID Theft Protection

Teleworking Permitted?

Yes

Teleworking Details

100% Remote

Estimated Salary/Wage

USD $105,000.00/Yr. Up to USD $120,000.00/Yr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program