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ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.

Microsoft Dynamics Architect

100% Remote

Summary:

The CRM Developer/Admin position is a role with a specific Customer Relationship Management (CRM) solution focus. This focus is targeted to solutions that can be implemented specifically via Microsoft Dynamics. The position supports Digital team in developing CRM solutions to ensure that the needs of our members and internal member service representatives are satisfied and that a wide range of operational objectives are addressed. The role involves collaboration with product owners/business analysts, solution architects, developers, and testers to assess needs and define system requirements and/or configurations for these solutions.

Job Description:

• Provide technical input regarding feasibility or design for needs expressed in user stories

• Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary

• Define format and mapping of data for interfaces between systems

• Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services

• Assist the business in determining if and how new systems or system enhancements may improve process flow and business function

• Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy

• Provide demos to internal project team, as well as to business stakeholders.

• Perform application and services tests to research application behavior and/or validate changes

• Recommend opportunities to improve efficiency and effectiveness

• Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues

• Recognize and advocate for adherence to system solutions that are maintainable, efficient, and extensible

Have in-depth understanding or working knowledge of the following:

• Services-Oriented Architecture

• System to system integrations via internal and vendor APIs

• Configuration Management

• Error Handling

• XML and JSON Data Structures

• Familiarity with native mobile applications, responsive web applications and internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus

Core Competencies:

• Strong working knowledge of CRM solutions and strategies

• Strong understanding of the range of built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions

• Experience with case management as implemented through CRM solutions

• Experience with Microsoft Dataverse

• Understanding of Model Driven Apps and Canvas Apps

• Knowledge of application integration with Power Apps is a plus

• Knowledge of Power Automate is a plus

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.