CASY-MSCCN Jobs

Are you excited to support students to achieve their goals? Do you want to be part of a dynamic team working to serve students? If these questions resonate with you, we encourage you to apply for this opportunity! Clark College is currently accepting applications for a full-time, permanent classified Program Specialist 2 in the Financial Aid Department. The Program Specialist 2 works in Financial Aid under general direction and reports to the Program Manager in Financial Aid. This position independently collaborates with and supervises staff to resolve complex financial aid issues and difficulties while providing excellent customer service. Student and community outreach and communications regarding the FAFSA/WASFA will be an important part of this role. Additionally, this position will perform specialized and technical duties that require attention to detail and accuracy. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees. JOB DUTIES AND RESPONSIBILITES:

• Manage complex scheduling to ensure accurate coverage of front desk, phone and virtual meeting spaces as well as document imaging schedule.
• Guide and navigate students through the financial aid process, including applying for aid, 
• Explain procedures related and information needed for maintaining eligibility, researching scholarships and additional funding sources.
• Manage department email account responding to inquiries in a timely fashion or routing to other staff as appropriate.
• Evaluate and resolve complaints by identifying issues, researching, and applying ·solutions and informing students of results. Refer students to other staff to answer specialized questions.
• Establish, interpret, and implement policies and standard documented procedures for front desk processes, scanning and retention of documents, and auditing checklists in PeopleSoft.
• Counsel students and problem solve for special circumstances (Independent Status and Homeless Determination) to ensure timely determinations and student communications.
• Run queries in PeopleSoft to create report to review, process, and delegate work to the Financial Aid front desk staff for outreach opportunities.
• Manage various student facing communications.
• Utilize mail merge to send specific communications to students.
• Assist in FAFSA/WASFA outreach events and foster partnerships with community-based organizations who assist with the completion of applications.
• Provide direct customer service support and train staff to serve students through formats including virtual, email, phone, and in person, with excellent customer service skills focused om bringing equity and justice lens.
• Reviews front desk applicant materials, conducts interviews and hires. Supervises and directs work for student employees, full-time and part-time staff.
• Support the One-Stop center by addressing specialized, In-depth financial aid questions.

POSITION REQUIREMENTS AND COMPETENCIES: Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• Associate's degree.
• One (1) year of relevant experience. 
• One (1) year of successful financial aid experience, current experience with financial aid computer-based systems, and administration of federal and state financial aid regulations or related experience.
• One (1) year of supervisory experience.

JOB READINESS/WORKING CONDITIONS:

Effectively build and maintain strong relationships with a variety of diverse people and uses intelligence, common sense, and tenacity to solve difficult or complicated challenges.

Effectively coordinate activitie