CASY-MSCCN Jobs

Everyday Banking Advisor (English/Mandarin OR English/Cantonese)

Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Vancouver, BC.

The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Duties

• Receive 40-60 inbound calls per shift

• Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.

• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact

• Contribute to team results by supporting all colleagues to be successful in meeting client needs

• Cultivate and maintain relationships with partners to work as one team

• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

• Educate and assist clients with using our clients digital capabilities

MUST HAVES:

• Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills.

• 6 months+ of previous call centre or phone based customer service experience, taking a high volume of calls (40+ per day).

• Personal flexibility to work shift work, including weekends.

• Ability to work on a hybrid schedule (1 day in office per week).

• Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.

Soft Skills:

• Ability to work independently, proven time management, organizational and problem solving skills.

• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone.

• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.

• An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.

• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their immediate needs and solve their concerns.

  #TEKbank2024

  À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.