Job Information
Pennsylvania State University Communications/Operations Center Manager in University Park, Pennsylvania
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .
JOB DESCRIPTION AND POSITION REQUIREMENTS:
Penn State University Police and Public Safety (UPPS) is seeking a Communications/Operations Center Manager who will oversee UPPS communications operations for campuses across the Commonwealth. Reporting to the Director of Emergency Management, this position will be responsible for the day-to-day Center operations and supervision of a team of eight (8) dispatchers covering 24/7 operations. Along with tasks including scheduling, mentoring, and professional development for the team, it will be the expectation that the leader will uphold the mission and values of the University and UPPS.
University Police and Public Safety's values model those of Penn State's (https://www.psu.edu/this-is-penn-state/mission-and-values/) and we are especially committed to our vision to establish a cohesive, inclusive, and innovative work environment while also providing consistent professional and value-added service to our communities. As an incoming team member in University Police and Public Safety, it will be expected that all employees embody and model Penn State’s (https://www.psu.edu/this-is-penn-state/belonging/) and Finance and Business's (https://fandb.psu.edu/finance-and-business-diversity-statement) commitment to diversity, equity, and inclusion.
Duties include but not limited to the following:
Hire, train, and supervise the work of unionized Police Dispatcher Recorders and other personnel engaged in computer-aided dispatch for police, fire, and other services on a 24-hour basis. Creates and manages the schedule for 24/7 operation. Provide feedback on employee performance as needed , and apply the Union-University Agreement when applicable.
Create policies surrounding the operations of the dispatch center. Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations
Responsible for the development, implementation, and updating of department training programs and quality assurance programs. Navigate the staff through successful Agency Training Program Certification (APCO), which includes matching accreditation standards with the University Police and Public Safety CALEA (The Commission on Accreditation for Law Enforcement Agencies) accreditation
Serve as the university’s lead representative between the University Police and Public Safety Operations Center and the local Centre County Emergency Communications Center. The Centers serve as back-up facilities due to the unique relationship between Centre County and Penn State University
Liaison between UPPS and vendors for all dispatch systems (phones, CAD, and radio system), and management of the 150+ unit fleet of emergency field radios at all Penn State locations. Have direct responsibility for maintaining service contracts, and suggested budgeting for future replacement and growth
The successful candidate will demonstrate continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Minimally requires a Bachelor's degree plus six years of relevant experience, or an equivalent combination of education and experience.
Preferred Experience:
Extensive experience with computer-aided dispatch (CAD), records management systems (RMS), and camera and alarm systems
Certifications in Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), or Emergency Medical Dispatch (EMD); along with professional certifications from entities such as APCO International, the International Academies of Emergency Dispatch, or National Emergency Number Association (NENA)
A fingerprint background check will be required to work within the Police facility in addition to standard background checks.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
The salary range for this position, including all possible grades is:
$76,700.00 - $115,100.00
Salary Structure (https://hr.psu.edu/current-employee/compensation/staff-salary-grades-and-leveling-matrix) - additional information on Penn State's job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)
PA State Labor Law Poster
Affirmative Action (https://policy.psu.edu/policies/hr11)
Penn State Policies
Copyright Information (https://www.psu.edu/copyright-information)
Hotlines
University Park, PA