Job Information
Integrated Power Services Operations Manager in Tukwila, Washington
Description Who We Are: Integrated Power Services (IPS) is the leading North American solution provider forpower management, electro-mechanical and rotating assets. Serving customers across awide range of industries, including power generation, utilities, water and wastewater,petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, andcement. IPS defines world-class electric motor and generator repair, and Power Managementevery day. When you work for IPS, you can learn from industry experts and discover yourpotential while being part of a winning team committed to upholding our core values:Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit. Responsibilities and Expectations: The Operations Manager is responsible for driving continuous improvement & Customer Satisfaction by managing the deployment of the operational framework at IPS. Lead and/or support Continuous Improvement Process Solution (CIPS), including customer satisfaction, quality, safety, productivity and employee relations in an Electric Motor and Generator repair facility. The Operations Manager will be responsible for the management of supervisors, Leads, technicians, equipment, and materials to achieve both daily and long-term production goals. This is a highly visible, high impact position where a successful candidate will have the opportunity to play a decisive role in the future success and growth of the organization. Direct the hourly workers to work safe and actively participate in all site-specific safety audits, incident reports, training, JHAs, LOTOs, housekeeping and inspection activities. Encourage, support, and enable shop staff through servant leadership while listening to and taking input from the skilled workforce and fostering teamwork - building a OneIPS culture between Management and Union hourly employees. Be an effective communicator who possess the experience and people skills to keep the team focused on the customer and continuous improvement in the processes, skills and team performance that differentiates IPS from the competition. Plan, direct, and coordinate hourly labor requirements on the shop floor to support the incoming tear downs, inspections, production repair jobs and field service jobs. Participate in the day to day management and own the labor component to participate in planning the labor to support the production schedule taking into consideration overtime rush jobs and vacation schedules. Be cross trained in the other functions of the management team duties and is responsible for labor, consumable supplies and cost control. Develop and evaluate project specific work plans and customer communication reporting requirements. Assist to coordinate customer job inspection visits to ensure work is being safely performed to schedule and specification. Ensure that all customer requirements such as inspections, data collection and delivery of materials are being met. Assist customers performing service center certification audits. Utilize familiarity with the Collective Bargaining Agreement to drive teamwork, manage performance, and continue to improve Management and Union relations to form a high functioning Cleveland Service Team. Lead the continuing development of the Quality Program by adding support and development of documentation, work instructions and process standards where needed and improving existing processes. Support quality focus on jobs deemed high risk due to their complexity, infrequency or skill set of the team. Lead the effort to improve Key Customer Facing Metrics: (Quality, Time to Quote, Approval to Ship and Ship to Invoice) as well as Key IPS Metrics: (Safety, Margin Performance vs. Work Plans, Labor Utilization, Direct and Indirect Costs). Qualifications and Competencies: Bachelor's degree in Engineering, Industrial Technology or Manufacturing Management pre