Job Information
Children's Clinics Office Associate in Tucson, Arizona
Children’s Clinics is seeking Full-Time, Bilingual (English/Spanish) Office Associate.
Located in beautiful Tucson, Arizona, Children’s Clinics is a welcoming, integrated, outpatient medical facility serving Southern Arizona’s children and their families. We provide over 25 medical and dental specialty clinics, primary care, behavioral health and outpatient rehabilitative therapy. The Clinic is centrally located and easily accessible. Join our team if you are mission driven and seeking a rewarding and fun career opportunity.
In addition to competitive salary, we provide you and your family with a comprehensive benefits package including:
Medical, Dental, Vision
401(k) with company match
Group Term Life in addition to voluntary life insurance
Corporate Care (sick child/adult/pet and Tutoring Support)
Pet Care program
Tuition reimbursement
Paid Sick, Paid Holidays and Paid Time Off
Supplemental insurance
Flexible Work Strategies (depending on position)
And more…
The ideal candidate must have a strong background in a fast paced Medical/Front office reception setting, checking in/out patients. Able to schedule patients for multiple clinicians across 5 disciplines. Performs clerical work such as taking patient payments, ensuring patient insurance is verified, eligibility is up to date, entering patient demographics, submit request for prior authorization for treatments/consults; and pharmacy information in the electronic health record (EHS) system. Professional phone etiquette skills handling a high call volume, customer service and conflict management skills; in person and telephonically strongly preferred.
Bilingual (English/Spanish) required. High school diploma or general education degree and six months to one year related medical office experience and/or training required. Strong computer skills and proficient using Microsoft Office Products such as Word, Excel, and Outlook.
Qualifications
JOB TITLE: Office Associate
JOB CODE: Z0042
DEPARTMENT: Varies
FLSA: Non-Exempt
REPORTS TO: Varies
Job Grade: 4
REVIEWED: 3/2023
SUMMARY
This position is responsible for fostering and maintaining excellent customer service. Check in patients and update patient records and insurance information. Answer telephone calls and route accurately and in a professional manner. Ensure insurance verification is completed and updated.
ESSENTIAL FUNCTIONS
Performs clerical and data entry duties with varying degrees of complexity respective to the needs of the department including basic letters and forms. Prioritizes daily tasks and researches pertinent data and information needed in daily work assignments.
Greets internal and external customers in a professional manner. Screens telephone calls, takes messages and communicates urgent matters with clinical staff.
Communicates and addresses delays with patients. Assists with handling difficult patient concerns and issues.
Updates all required patient information in the electronic health record to include patient demographics, insurance and pharmacy information.
Knowledge in insurance information and ability to obtain verification and prior authorization as needed.
Process internal and external referrals in a timely manner.
Ensures timely patient check-in. Handles cash, patient payments, co-pays and daily cash out.
Performs other duties as required and assigned
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of scheduling experience (i.e., understand scheduling parameters, required time intervals and patient needs).
Knowledge of health insurance and insurance verification process
Skill in customer service and conflict management
Ability to handle busy telephones including the ability to take messages and provide accurate information.
Ability to enter or retrieve data from electronic health record.
Ability to communicate effectively, in person, telephonically and in writing with patients, families and all levels of clinic staff.
Ability to multitask and prioritize in a busy office environment with multiple interruptions and prioritize multiple assignments and tasks. Must be detail oriented.
Ability to perform basic computer competency skills in various software applications. Proficiency in a Practice Management System.
Ability to maintain confidentiality of patient data consistent with HIPAA requirements.
MINIMUM QUALIFICATIONS
Education:
High School Diploma or General Education Degree (GED) required
Experience :
Six months to one year related medical office experience and/or training required
Bilingual English/Spanish is preferred
Licenses and Certificates :
None required
AGE OF PATIENTS ATTENDED BY EMPLOYEE IN THIS POSITION
Check all that apply:
X N/A _ Neonatal (newborn) Pediatric (birth-13) Young Adult (14-21) _ Adult (21-65)
FINGERPRINT CLEARANCE
Employees are required to maintain a current Department of Public Safety Level 1 Fingerprint Clearance Card. Proof of a current fingerprint clearance card must be received within 90 days of employment.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel and talk and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. While performing the duties of this job, the employee may potentially be exposed to infectious organisms during routine and emergency situations. The noise level in the work environment is usually moderate.
BLOODBORNE PATHOGEN CATEGORY: 3
Category 1: Performs tasks that involve exposure to blood, body fluids or tissue. Use of appropriate protective measures should be required.
Category 2: Performs tasks that involve no exposure to blood, body fluids or tissue but employment may require performing unplanned Category 1 tasks. The normal work routine involves no exposure to blood, body fluids or tissue but exposure or potential exposure may be required as a condition of employment. Appropriate protective measure should be readily available.
Category 3: Performs tasks that involve no exposure to blood, body fluids or tissue and Category 1 tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluid or tissues.
Children’s Clinics reserves the right to make changes to this document at any time in accordance with business needs. This document is not intended to list all duties of the job. It is descriptive only of the chief duties and responsibilities.