Job Information
Fairmont Security Agent in Toronto, Ontario
Company Description
For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description
The Security Department is responsible for ensuring the overall safety and security of the hotel’s guests, employees, and hotel premises. They act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance. The Security Team ensures that any violation to law or hotel policy is investigated and duly addressed. The Security Team member responds equally to both guest and employee security and safety concerns.
Ensuring security and safety of all property, guests and employees
Regular floor patrols, cash counts and crowd control
Providing excellent guest service
Assisting in the orientation of new staff to hotel's security procedures
Conducting security assessments to determine if hotel guests, employees and assets are properly protected
Correcting and reporting of fire hazards, health and safety hazards
Operating as a member of the Emergency Response Team
Reporting and investigating occurrences of accidents, complaints, criminal activity, and crisis situations
Responding to all alarms- perimeter door, local and hold-up
Handling lost and found in conjunction with the Housekeeping Department
Knowledge and application of Municipal, Provincial, and Federal statutes with attention to the Trespass to Property Act
Key control involving departmental audits and maintenance of key records
Maintaining computer records of all actions in a Daily Activity Report
Reporting all violations of Tenant Agreements
Other duties as directed by the Director, Security Services and/or Supervisor, Security Services
The Security Department is responsible for ensuring the overall safety and security of the hotel’s guests, employees, and hotel premises. They act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance. The Security Team ensures that any violation to law or hotel policy is investigated and duly addressed. The Security Team member responds equally to both guest and employee security and safety concerns.
Ensuring security and safety of all property, guests and employees.
Regular floor patrols, cash counts and crowd control.
Providing excellent guest service.
Assisting in the orientation of new staff to hotel's security procedures.
Conducting security assessments to determine if hotel guests, employees and assets are properly protected.
Correcting and reporting of fire hazards, health and safety hazards.
Operating as a member of the Emergency Response Team.
Reporting and investigating occurrences of accidents, complaints, criminal activity, and crisis situations.
Responding to all alarms- perimeter door, local and hold-up.
Handling lost and found in conjunction with the Housekeeping Department
Knowledge and application of Municipal, Provincial, and Federal statutes with attention to the Trespass to Property Act.
Key control involving departmental audits and maintenance of key records.
Maintaining computer records of all actions in a Daily Activity Report.
Reporting all violations of Tenant Agreements.
Other duties as directed by the Director, Security Services and/or Supervisor, Security Services
Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Qualifications
Valid Ontario Security License
Current First Aid and C.P.R. certificates
Ontario Smart Service certificate
Law and Security Diploma or equivalent post-secondary education would be an asset.
Self-motivated individual who is animated and highly energetic with a sense of humor.
Two years’ experience in security and safety of property and people, preferably in a hotel
Excellent organization skills, written and oral communication skills.
Computer knowledge of WordPerfect
Ability to work with and learn security related technologies e.g. lock systems, camera systems.
Ability to effectively work with others in critical stress or emergency situations e.g. fire alarms, first aid, supporting emergency personnel.
High level of confidentiality when handling guest information.
Additional Information
Visa Requirements: Must provide proof of eligibility to work in Canada.
Job Perks & Benefits:
Complimentary meal in our staff cafeteria each shift
Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
Complimentary dry-cleaning services for your work attire
Learning programs tailored to hone your skills and talents
Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)