CASY-MSCCN Jobs

Customer Manager

At a glance

Position:Customer Manager

Primary locationTokyo (JPN), Tokyo, Japan

Schedule:Full time

Date Posted:04/17/2024

Job Number:R2050086

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Energy Transition team is focusing on business at traditional refinery or natural gas, renewable energy, heat management(heat transfer fluid), industrial water treatment and new energy transition(CCUS/Blue hydrogen). This market is one of three key marketing areas in Dow Industrial Solutions. We are looking for customer manager in Japan who can work with the team and contribute the sales growth. The job is managing existing Energy Transition customers and developing new projects in short term or long term. Also, person needs to be key focal of one of EPC companies in Japan.

Responsibilities / Duties

• Manages account portfolio and prepares and implements sales plans.

• Leads and coordinates customer relationships working to understand customer needs and identify potential new clients.

• Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.

• Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.

• Develops and executes sales and marketing plans delivering business goals of volume and value.

• Collects and utilizes market intelligence to shape sales/marketing plan.

• Leads and conducts negotiations and implements price changes and strategies.

• Collaborates with other functions and stakeholders to deliver CX results.

Required Qualifications

• Bachelor’s degree, fluency in English, strong written and verbal communication skills.

• Minimum five years’ experience in technical/sales/commercial related positions.

This position does not offer relocation assistance.

• A minimum requirement for this Japan based position is the ability to work legally in Japan. No visa sponsorship/support is available for this position, including for any type of Japan permanent residency process.

Dow does not offer relocation if the position is offered to someone who lives outside the area or reimbursement for travel to and from interviews. If you consider a position that is not within the area you reside you will be responsible for all cost that incur.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

• Become a Dow shareholder through various employee stock programs.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Global Paid Time Off (PTO) policies:

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• ​Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.