Job Information
Kaiyo Operations Manager in Teterboro, New Jersey
New York City based Kaiyo is an online marketplace for pre-owned furniture that’s made to last. Whether hunting for the perfect piece, or creating space for something new, Kaiyo makes it easy to make a better choice for you, for your home and for our home planet.
We are seeking a reliable and experienced Operations Manager to collaborate with existing management in overseeing the day-to-day operations at our Teterboro, NJ facility. This position reports directly to the Director of Operations. This role has a diverse set of responsibilities, and will be working alongside other operations managers to lead and manage our hourly workforce, fostering a culture of teamwork, accountability, and excellence.
Candidates should be highly motivated, professional and love working on a team. We are looking for a quick learner who is comfortable with change and the fast-paced nature of a start-up environment. Our ideal candidate has five years of logistics and process execution experience with a proven track record of leadership and management experience.
Responsibilities:
Ensure safety and security protocols are effectively communicated and upheld
Ensuring that the overall day-to-day process and logistics operations run smoothly
Directing the work of operations associates and supervisors, demonstrating awareness and empathy of their strengths and weaknesses
Reviewing operational reports to identify trends and ensure that operations are running smoothly
Cultivating a culture of respect and professionalism by example, and by providing formal and informal feedback and re-training where necessary
Monitoring and improving team performance, correcting course or changing and executing plans if necessary to meet goals
Ensuring self and team's routine daily tasks and checklists are being completed and performing random quality checks
Manage Key Performance Indicators (KPIs), career development, and performance processes with specific emphasis on identifying, developing, and retaining talent
Training and mentoring team members
Develop, utilize and obtain expert level proficiency in daily operations reporting and interpret results into meaningful action
Lead on numerous improvement projects aimed at streamlining activities
Assisting with developing new processes and providing insight and feedback to help move the company forward
Job requirements:
Bachelor’s Degree preferred, and 5+ years of progressively responsible experience in operations and warehouse management
Exceptional proven leadership ability, preferred history of managing teams of 30+ hourly employees with a constrained support system
Diverse approach to problems coming up with creative solutions as well as ability to create frameworks to increase effectiveness and efficiency
Comfortable with occasional long hours
Excellent verbal and written communication skills
Desire to work in a fast paced, dynamic and data-driven environment
Proficiency in software skills (Slack, Email, Excel, Word, Logistics platforms, etc.)
Ability to multitask with great time management, prioritization and organization skills
*Standard work schedule includes Saturday
Pay & Perks:
Competitive salary between 100-110k
Medical insurance and free dental/vision/life/long-term disability insurance
Paid time off
401(k)
Monthly gym reimbursement
25% Employee Discount at Kaiyo
You’ll love working here because:
You'll have the opportunity to drive change and have a voice within the organization.
You will have the unique opportunity to work closely with various departments within the organization.
We love solving problems, thinking creatively, trying new things, and having fun while we work
We are a group of kind, bright and goal-oriented people who truly believe in our mission
You’ll be an integral part of an organization that is on the cutting edge of changing the way people find what they love
We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer.
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