CASY-MSCCN Jobs

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

Your Career

As a leader in IT, you will play a pivotal role in transforming our IT team by leveraging your vision and thought leadership to inspire change at all levels. You will collaborate with cross-functional teams across IT and business functions to drive process automation, efficiency, scalability, and consistency, ultimately supporting our company's growth. This role demands the ability to lead through influence, manage complex processes, and oversee timelines across competing programs and initiatives. Your strong technical expertise and passion for engineering, operations, and customer service will be essential as you lead an organization delivering projects with high business value and cost-effective solutions.

Your Impact

• Strategic Leadership and Comprehensive Accountability: Take complete ownership of the IT ecosystem, covering Endpoint Engineering, Service Desk, Engineering Labs and Field Operations for our Tel Aviv office - Serve as a strategic ally to internal and external stakeholders by setting priorities and ensuring that IT initiatives align with organizational objectives

• Stakeholder Collaboration and Expert User Support - Deliver top-tier support across various platforms like Mac, Windows, Chromebooks, and Mobile Devices - Consistently interact with stakeholders to obtain feedback and adapt IT solutions - Ensure customer satisfaction through exceptional technical assistance

• Product and R&D Partnership - Tel Aviv is a critical engineering site for PANW - Collaborate with the R&D stakeholders and take full responsibility for providing the engineering infrastructure that’s required to ensure productivity and efficiency

• Resource Allocation and Endpoint Device Lifecycle Management - Supervise the full lifecycle of endpoint devices, guaranteeing effective resource distribution for hardware acquisition, onboarding, device substitution, and offboarding activities - Manage ITIL/ITSM processes to ensure optimal IT service availability and adherence to best operating practices that enable 24x7 uptime

• Endpoint Engineering - Build and maintain a close working partnership with product and R&D teams to ensure high levels of collaboration and integration

• Understanding of how to successfully navigate a distributed enterprise IT environment, collaborating with stakeholders to define the strategic direction, implementation, and service delivery of end user technologies

• Risk Mitigation and Regulatory Compliance - Collaborate with the Security team to uphold stringent security standards, focusing specifically on Zero Day vulnerability resolution and maintaining CIS compliance to safeguard against ever-evolving cybersecurity risks

• Vendor Relations and Strategic Procurement - Skillfully negotiate and administer contracts at the enterprise level with technical vendors, outsourcing partners, and contractors for both hardware and software needs - Actively manage program intake, portfolio prioritization, governance, and practices

• Financial Governance and Service Level Agreement (SLA) Monitoring - Secure consistent adherence to operational SLAs while proficiently managing budget and resource allocation across all functional areas

• Automation and Advanced Technology Integration - Smoothly integrate the organization’s AI strategy and focus on automating processes to reduce manual labor and elevate operational efficiency - Regularly review and adapt technology and processes, placing a particular emphasis on automation

• Digital Transformation Leadership and Constant Innovation - Direct initiatives like cloud migration and other digital transitions, instilling a sustained culture of continuous refinement and innovation - Develop and execute a strategic roadmap for transformative projects within the IT domain

• Team Empowerment and Ongoing Development - Manage support team, ensuring customer satisfaction. Encourage teams to conceptualize and set a strategic course, invigorate team members, and cultivate a trusting environment, all while pushing for service enhancements and innovation

• Metrics-Driven Service and Security Oversight - Embrace a data-centric method to evaluate service quality and security by defining and tracking Key Performance Indicators (KPIs) - Conduct regular metrics reporting, trend analysis, and stakeholder engagement to drive continual service improvement and process maturity

• Cross-Functional Engagement and Issue Resolution - Identify critical system issues promptly and marshal cross-functional teams and external vendors for swift incident remediation and effective issue management - Build robust internal and external networks to achieve business goals

• Proactive Environmental Assessments - Conduct periodic evaluations of the IT environment to proactively identify areas for technological and process enhancement, ensuring alignment with the organization’s top priorities

Your Experience

• Educational Qualifications - A Bachelor's degree or equivalent experience is mandatory - a Master’s degree in Computer Science or Software Engineering is preferred or equivalent military experience required

• Professional Experience - A minimum of 10+ years of substantial, hands-on experience with a successful history in spearheading and administering IT systems, products, services, and operations at an enterprise scale

• Technical Proficiency - Demonstrated expertise in enterprise IT technologies, encompassing Cloud operations, End user Engineering, Data Center, Compute systems, Data Storage Systems, Zoom AV Rooms and staying abreast of emerging industry trends - Experience in Windows, Linux, Networking, TCP-IP, Routing, Switching, Firewalls, Load balancers, Wi-Fi, and VMware is also required

• Operational Management - Solid understanding of ITIL/ITSM processes and best practices, particularly in Change Management, Release Management, Problem Management, Incident Management, Event & Service Desk Management - Observability and experience in building, scaling, and managing operations for diverse applications

• Endpoint Engineering - Experienced in designing, testing, validating, and implementing large-scale enterprise endpoint solutions, including device configurations, operating system deployments, and software distribution - Act as the first customer for Product and R&D, testing and implementing our products firsthand - Take the lead on endpoint-related projects, ensuring they are delivered on time and aligned with business objectives

• Security and Compliance - Experience in overseeing security infrastructure compliance and risk management within the IT domain

• Organizational Skills - Ability to operate efficiently in an agile/SAFe, DevOps-oriented organizational culture, with the capability to meet deadlines, prioritize business requirements, and juggle multiple projects concurrently

• Analytical and Decision-making Skills - Robust analytical and problem-solving capabilities, emphasizing practical and strategic decision-making

• Communication and Leadership - Exceptional communication skills, including excellent presentation abilities suitable for all levels up to senior management - Proven capacity to lead large-scale initiatives and projects involving executive management

• Collaborative Competence - Comfortable working in a matrix structure and effectively collaborating with virtual teams - Exceptional relationship management skills, skilled in influencing and engaging both direct and indirect reports as well as peers

• Adaptability and Resilience - An exceptional ability and willingness to adapt to rapid business and organizational changes in a high-growth context

• Personal Attributes - Highly self-motivated, possessing an energetic disposition and a positive attitude, geared towards data-driven decisions and focusing on high-impact projects

The Team

This is not a traditional IT department!! We continuously challenge the status quo and build solutions to make IT services better. We also partner closely with our security, engineering and product teams, to secure our state-of-the-art cyber security solutions.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodation for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines

Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.