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Help set the strategy around our Commercial bank Digital products. Work with multiple stakeholders within JP Morgan Chase to help identify and prevent fraud.

As a Digital Banking Fraud Strategy manager within the Commercial Bank, you will be responsible for designing and delivering the strategies to protect both the firm and its clients from losses covering all products and channels. Within this function, the Strategy team will be driving the decisions to optimize fraud prevention and client experience measured against a set of KPI's. Our clients make a substantial volume of payments covering significant values, all of which can be attacked by external parties. Managing internal fraud losses is also within the remit of the team.

Job Responsibilities

• Define and drive the fraud strategy objectives in partnership with product colleagues for new digital services and products, including authentication tools and strategies

• Source and reviewing the latest fraud prevention technologies both within JPMC and externally

• Balance client experience with effective fraud prevention

• Manage digital fraud strategies and policies across applications, authorization, and authentication channels to ensure compliance of digital fraud policies and controls with governance and change control procedures and firm wide controls framework

• Define, design, and execute against the digital fraud strategy for Commercial Banking in collaboration with Product, Legal and Controls stakeholders

• Build robust digital fraud strategies to maintain high performance level and strong fraud detection

• Continually evaluate balance between client experience and fraud prevention

• Support strategic fraud initiatives or firm-wide initiatives outlined by the business in relation with digital fraud strategy and policy rules

• Collaborate closely with Client Service & Fraud Operations in management of fraud case volumes, strategy changes and mitigation of fraud trends as well as communicate proposed strategies for delivering appropriate reporting and MI to relevant business stakeholders

• Define and document the entire process flow for fraud strategy and operations controls, to evaluate impact from specific system/business changes on the overall fraud detection

Required Qualifications, Capabilities and Skills

• Master's degree in business, Finance, or related field required

• 5 or more years of relevant work experience

• Understanding of the authorization process flow of fraud controls

• Demonstrate ability to influence senior stakeholders to drive a strong control environment

• Knowledge of authentication tools and strategies along with good fraud instincts in development of fraud strategies anticipating the potential impact to genuine customers while preventing fraud losses

• Proven ability to multitask with a sense of urgency

• Ability to adapt quickly to new functional areas and/or concepts and shifting priorities

• Proven strong analytical and communication skills; articulate, confident and capable to communicate and influence Senior Executives.

• Advanced Microsoft Excel skills (pivot tables, macros, look-up functions, etc.)

• Experience/understanding of Business Process/modeling concepts

• Ability to carefully assess and make good judgment decisions with regards to changes in control frameworks

Preferred Qualifications, Capabilities and Skills

• Wholesale Fraud prevention experience

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Brooklyn,NY $107,350.00 - $171,000.00 / year San Francisco,CA $107,350.00 - $171,000.00 / year