Job Information
Sound Credit Union IT Operations Manager in Tacoma, Washington
Job Details Level Management Job Location Pacific Plaza - Tacoma, WA Position Type Full Time Education Level Bachelor's Degree or equivalent exp Salary Range $124,000.00 - $186,000.00 Salary Job Shift Monday - Friday Job Category Information Technology Description Sound is looking for... An IT Operations Manager to join our team! As the IT Operations Manager you will manage team members within the IT Operations department. You will oversee and manage enterprise-level systems and IT operational activities. In this role, you will oversee the strategic planning, procurement, implementation, protocols, and management of enterprise-level Information Technology solutions used by Sound Credit Union and the associated IT operational activities. The IT Operations Manager position requires a strategic and forward-thinking leader to support the Sound Credit Union IT department by looking to the future and actively seeking robust enterprise solutions, both cloud and on-premises architecture, and the rollout of Information Technology Service Management (ITSM) to enhance service delivery, minimize manual tasks, and continue our focus to implement the right tools and solutions to provide secure and accurate benefits to our members. In this position you will collaborate closely with IT and business stakeholders, IT leadership, and other leaders across the Credit Union. At Sound you will experience... Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. A diverse workforce with an inclusive and supportive environment. Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values. Teams that are living out the credit union philosophy of "people helping people". Fellow employees who are dependable, genuine, inclusive, and resourceful. Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing. As an IT Operations Manager you will... Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of SCU IT systems, data, backups, and communications; troubleshoot and remediate issues that arise. Partner with SCU Information Security to implement and operationalize security controls. Assist in developing and managing annual IT budgets and procuring IT equipment and professional services per SCU Procurement and Contracting Policy. Responsible for ensuring that the systems and services are current, reliable, tuned, and accessible in accordance with service level agreements, establish governance, and assist business users in leveraging the technology. Manage organization expectations regarding the success of Enterprise Application strategies and projects; ensure measurable outcomes are defined and reported for each strategy or project. Manage IT vendors, contracts and service level agreements and perform vendor risk assessments. Identify and manage operational risks. Manage information technology projects. Coordinate internal and external resources, timetables, budgets, and reporting to project stakeholders. Develop department policies, processes, and procedures documentation and assist in providing internal training to the department and impacted end users. Ensure compliance with department and organizational policies. Certify business continuity and d