CASY-MSCCN Jobs

Job Description Summary

As a vital member of our team, this position plays a role in maintaining and optimising operational procedures for a team of 12 sales and service professionals. Collaborating closely with colleagues across sales and service you will uphold the seamless functioning of daily operations. Serving as the primary point of contact for customers via phone and email. You will oversee logistics, coordinate services, process orders and manage invoicing. Your dedication ensures efficient processes and exceptional customer experiences.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Maintain the CRM database for service jobs.

• Customer Service, order entry and invoicing of consumables.

• Triage common email inboxes orders and info and distribute, file and follow up as necessary.

• Monitor all incoming repairs for service contract commitment and monitor KPIs

• Manage Loan and Demo fleet.

• Maintain field service schedule, log jobs, obtain purchase orders and follow up.

• Communicate with customers and sales team to facilitate movement of equipment in and out of the service department and hospitals.

• Providing input and feedback to improve processes where possible.

• Prepare and maintain loan equipment loan documents.

• Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request.

• Book in and monitor logistics jobs – this includes wrapping and packing

• Assist in the planning, logistics, record keeping and management of conferences

• Other, non-specific duties typical of an office ‘all-rounder’.

• Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs.

• Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction.

• Tasks consistent with general office management

Required Qualifications

• A minimum of 5 years experience in a similar role.

• Excellent spoken and written English.

• Demonstrable proficiency in Microsoft Office suite of programs.

Desired Characteristics

• A mature and flexible approach to time and work demands.

• A diplomatic approach to communications both verbal and written.

• Ability to multitask and shift focus as required.

• Demonstrable computer literacy and ability to learn new ERP systems quickly

• Accuracy and attention to detail.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

• Life insurance & Income Protection (if you join our default super fund)

• Corporate discount for Medibank private health insurance

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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Additional Information

Relocation Assistance Provided: No