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AppleCare Supply Planner

Sunnyvale,California,United States

Operations and Supply Chain

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

Description

AppleCare is looking for a highly analytical, motivated, high-reaching individual with strong background in Service/Repair supply chain. This person will own the supply, planning, and overall performance of one or more iPhone product line for AppleCare. They will act as a focal point in communication and will implement product demand and supply plans to meet AppleCare’s overall goals. A successful candidate will possess strong analytical skills, a collaborative and proactive attitude, the ability to think broadly, and communication skills to work effectively with managers and planners. This position requires strong knowledge and experience in forecasting, demand planning, inventory optimization, and cross-functional collaboration to achieve outstanding customer service in a fast-paced environment.

Minimum Qualifications

• Responsible for AppleCare iPhone, iPad, or Watch Supply planning for WW and AMR region for one or more iPhone programs

• Responsible for key performance metrics such as backlog, fill rate, inventory turn, and vendor forecast accuracy

• Analyze forecasted demand, inventory, develop weekly supply plans that meet customer demands. Results should meet AppleCare’s target of fill rate, while minimizing total inventory cost

• Implement weekly plans optimally to minimize future gaps and improve inventory turns

• Analyze and set system parameters to optimize inventory and meet service level goals and minimize costs

• Maintain and update ERP master data for planning parts at various plants. Also responsible to initiate Engineering Change requests based on material life cycle

• Run What if Simulations to optimize material/capacity constraints while minimizing impact to customer satisfaction

• Analyze and resolve product backlogs and fill rates daily. Identify problem areas, and drive appropriate functional groups to correct

• Work closely with cross functional teams such as finished goods planning and factory operations teams to ensure sufficient capacities and materials to meet supply requirements,

• Coordinate weekly conference calls with Europe and Asia-Pacific teams to sync on supply-demand matching regionally and globally

• Publish weekly factory forecast, ensure deltas and gaps are clearly communicated and bridged

• Find opportunities for system improvement and work with key business partners and IT to implement continuous system improvements

• Less than 10% travel expected

• Minimum Bachelor’s Degree with a focus in business, supply chain management, mathematics, engineering, or logistics

Key Qualifications

Preferred Qualifications

• MS/MBA a plus

• Minimum 3 years of forecasting, planning, purchasing, inventory or related experience

• Proven track record in delivering on critical metrics, while leading projects and initiatives Experience in electronic product service supply chain a strong plus

• APICS certification

• Preferred Key candidate characteristics: Ability to think strategically and execute tactically, persistent attention to detail, and high level of comfort in working with numbers

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $111,400 and $167,100, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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