Job Information
Stanford University Resident Director in Stanford, California
Resident Director
Vice Provost for Student Affairs, Stanford, California, United States
Student Services
Post Date May 09, 2024
Requisition # 103190
Residential Education facilitates an undergraduate residential experience in the neighborhood setting that fosters diversity, equity and inclusion, health and well-being, belonging and community, and intellectual and personal growth. In addition, Residential Education collaborates with Student Affairs colleagues and campus partners to support the division values identified in Our Most Important Work. Inclusion and diversity are integral to Stanford’s commitment to excellence. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with people from diverse backgrounds and with a wide variety of identities, and/or incorporating diverse perspectives in their work.
The Resident Director must be committed to living on campus among students in an undergraduate or graduate residence and working in a collaborative environment to foster a cohesive living, learning, and caring community. This position actively engages with students in the neighborhood setting, including over shared residential meals, maintaining a visible presence and facilitating creative connections that signal ongoing support for students. The Resident Director must have a passion for living and working with a diverse student and staff population, a positive attitude, and an ability to manage structured autonomy. In addition, the Resident Director must be adept at navigating campus resources and serves as a first responder and live-in information nexus as part of the on-call rotation for student crisis and campus emergencies.
The Resident Director reports directly to a Neighborhood Program Director and works closely with the Resident Fellows, residential student staff, Community Coordinators, Academic Advising staff, Housing staff, and Dining staff in their assigned houses/neighborhoods.
Hiring for Fixed Term and Continuing roles.
In this role, you will:
Lead and manage program(s) or function(s) under minimal supervision. Administer, implement, and interpret university and department policies and procedures and advise or refer on issues regarding financial aid, housing, registrar and academic services, International student services, student engagement, academic advising, and career counseling and placement. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.
Works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment and discernment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external contacts in own area of expertise and outside own area of expertise.
Administer student support function in Residential Education, not only through active engagement and visible presence with students in the neighborhood, but also by evaluating and recommending decisions on opportunities, strategies, and program eligibility that foster intellectual and personal growth. Review decisions recommended by other staff.
Collaborate with others to develop integrated learning experiences in the student residences; and collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and families on sensitive and confidential issues. Facilitate case management when appropriate to administer an integrative approach for care and support for students.
Provide guidance and counsel to students, as well as advise and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs that support student development.
Develop and implement plans for outreach efforts, develop and maintain external community and university liaison relationships. Represent Residential Education, Student Affairs, and university at meetings and events.
Provide advice and referrals to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, university policies and procedures, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a Neighborhood Program Director and/or Associate Dean.
Serve as a hearing officer for cases and conduct meetings with students, determine responsibility and assign educational sanctions. Where possible, utilize restorative practices and refer higher level cases to the conduct process, and participate in the adjudication process as a student support person for all student parties.
Serve as a subject matter expert to students and other departments, particularly on student care and university policies and procedures that impact students; represent Residential Education.
Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
Summarize data from multiple sources, utilizing quantitative and qualitative assessments to produce positive changes and quality services for students. Prepare and manage reports and presentations.
Serve as a key member of a project team.
May train and supervise other staff, volunteers and temporary workers.
- Other duties may also be assigned.
Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
Advanced analysis and problem solving skills.
Commitment to diversity, equity and inclusion self-knowledge, development, and professional practices.
Knowledge of the challenges faced by and proven ability to work with a diverse population of students, with demonstrated knowledge of issues around class, identity, and intersectionality.
Proven ability to interact with a diverse population of faculty, staff, alumni, and families.
Capacity for addressing campus safety, emergency response, mental health, case management, and student conduct.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
Ability to maintain a balanced schedule of structured autonomy that includes but is not limited to walk-in student hours, office hours for committee work, case management, and addressing community standards, while also maintaining a visible presence in the neighborhood.
Finalists must successfully pass a pre-employment background check.
Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
University on-campus housing is provided with this position; residing on campus is a condition of employment.
This position is designated as an on-site role requiring presence in assigned work location Monday through Friday.
Work evenings, weekends, and holidays as needed and as assigned in on-call rotation.
Freedom to grow . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture . We provide superb retirement plans, generous time-off, and family care resources.
A healthier you . Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun . Stroll through historic sculptures, trails, and museums.
Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts, and more
Schedule: Full-time
Job Code: 7502
Employee Status: Regular
Grade: H
Requisition ID: 103190
Work Arrangement : On Site
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