Job Information
WASHINGTON TRUST BANK EIS Analyst in Spokane, Washington
Description The EIS Analyst is responsible for monitoring and maintenance of core banking applications and complementary products. This position is the primary back up for the EIS Associate Analyst and the EIS Sr Analyst. The EIS Analyst is responsible for the daily Level I and II support of the hardware/operating system that supports the Core Banking applications and infrastructure. Essential Functions: Assists in monitoring and supporting mission critical EIS Department systems in an enterprise, high availability environment. Assists in the setup and maintaining user security on the core banking application and complementary products interfacing to the banking core. Is the backup for performing System Security Administration tasks and monitors print queues. Collaborates with IT Department staff to provision services and troubleshoots associated problems. Is the backup contact for Core Banking related issues routed to the Enterprise Information Systems Department. Assists in monitoring system health and performance data, analyzing performance reports and automating reporting processes. Assists in ensuring system improvements are successfully implemented and monitored to increase the efficiency of Enterprise Information Systems Department systems. Collaborates with EIS Sr Analyst to analyze and evaluate EIS department system operations and provides recommendations to improve service levels. Documents support processes and procedures relative to the systems in the Enterprise Information Systems Department. Collaborates with the EIS Sr Analyst in following prescribed Change Management Policies, performs installation, upgrade, configuration, deployment and administration for Enterprise Information Systems applications, Power/IBM i operating systems and hardware for preventative maintenance and to minimize risk and service interruptions. Ensures end user satisfaction by meeting Service Level Agreements through proactive resolution of potential availability, capacity and performance issues and by troubleshooting and quickly resolving problems when they arise. Assists in ensuring high levels of availability and security for business applications and assist in the planning and implementation of policies and procedures to ensure Power/IBM i system provisioning and support is consistent with the Bank's mission and goals, Information Technology Plan objectives, industry best practices and regulatory requirements (GLBA, FFIEC, AT501, PCI, etc.). Performs backup and recovery for all infrastructure and networking functions in the Enterprise Information Systems Department and is a key participant in periodic disaster recovery exercises. Assists other members of the IT Technical Team in system administration tasks as required. Provides direction and mentoring to the EIS Associate Analyst/IT Department. Provide after-hours and weekend support as needed. Performs compliance and risk management duties as required or assigned. Regular, reliable attendance is required. Other Functions: Exhibits excellent writing skills and ability to document technical business unit requirements, processes, and procedures, including updates or modifications. Exhibits excellent verbal communications skills. Maintains overall knowledge of general banking practices. Acts as backup to other technical positions as required. Assists with special projects or duties as assigned. Requirements: Bachelor's Degree in Computer Science or related field required with professional certification desired or experience in related field. 4+ years of experience on IBM midrange systems with current knowledge of Power/IBM i V7+. Experience with hardware installation and system performance. Well-developed problem-solving abilities. Experience with MIMIX High Availability/Disaster Recovery technology. Knowledge of Power/IBM i security vulnerabilities and