Job Information
Catholic Charities Eastern Washington Catalyst Operations Manager in Spokane, Washington
WE OFFER EXCELLENT BENEFITS:
- FREE Employee Medical Insurance
- FREE Employee Dental Insurance
- FREE Employee Vision Insurance
- Sick leave (8 hours of paid sick leave per month)
- Vacation (10 hours per month)
- Discounted health memberships
- Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
- FREE Long-Term Disability Insurance
- FREE Life Insurance
13 Paid Holidays
Mission of Catholic Charities
Feed the hungry, heal the hurting, welcome the stranger.
CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.
Job Summary
The Operations Manager supports the day-to-day operation of the Catalyst Emergency Supportive Housing Program and will supervise front-line operations staff and serve as on-site leadership for maintenance staff. This position will coordinate staffing levels across all shifts to ensure continuous operational coverage 365 days of the year. The Operations Manager will provide staff supervision and training pertinent to respective roles and duties, may be required to respond to emergencies after business hours, and will provide skilled, compassionate services to residents of the Catalyst Program. The Operations Manager will help develop policies and procedures to support optimal service delivery. Availability for working nights and weekends will be expected.
Job Duties/Responsibilities
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
Assist in the development of program goals and execution of action plans to ensure the Catalyst Emergency Supportive Housing program is most effectively meeting the individual and collective needs of each resident.
Represent the Catalyst Program positively in the community to develop partnerships that strengthen the program and advocate for systematic change that improves the lives of low-income individuals affected by homelessness.
Directly supervise a diverse operations team of at least 15 FTE staff, focused on several key program factors, including but not limited to front desk operations, token store management, participant laundry services, resident move in/out, room checks, safety procedures, and coordination with services and safety team partners.
Provide weekly supervision of operations team staff, facilitate weekly staff meetings and daily huddles for operational team. Participate in weekly meetings with Program Director, and daily check in with on-site leadership.
Plan, schedule, and facilitate daily community programming with participants to foster community participation and engagement.
Oversee Community Support Ambassador (participant volunteer program) including selection, training, evaluation, and benefits.
Organize and record volunteer participation in operations-focused activities.
Effectively document key decisions and meetings and communicate