Job Information
GESA CREDIT UNION Branch Service Manager/Team Leader in Spokane, Washington
Take a leap and join our team!
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
*Get to know us: *About - Gesa Credit Union{target="_blank" rel="noreferrer noopener"}
Role Summary:
The Branch Service Manager/Team Leader is responsible for all operations, direct supervision of all full-time equivalency (FTE) within the branch, budget and effective cost management, and overall performance success of their branch. They are also proactively engaged in business development activities in the community. The Branch Service Manager/Team Leader is a coach and mentor to team members and uses their exceptional member service and experience to onboard all new team members in the branch. Additionally, the Branch Service Manager/Team Leader can fluidly transition between tasks assisting members and supporting the branch as a Member Service Associate (MSA), Sr. MSA, Personal Financial Representative (PFR), and Sr. PFR. The Branch Service Manager/Team Leader is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods. Branches with a Branch Service Manager/Team Leader have no direct support from an Assistant Branch Manager/Team Leader and must provide exceptional service, while performing high-level managerial duties.
What You Will Be Doing:
Provide exceptional member service to all whom we serve.
Solve problems, take ownership of member concerns, provide prompt resolutions, and provide timely follow-up on concerns and resolutions when necessary.
Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members.
Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
Offer appropriate products and/or services to deepen member relationships and refer to other expert team members and/or departments as appropriate.
Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships.
Ensure branch equipment is always working properly and promptly acts when equipment is malfunctioning.
Proactively engage in business development activities in the community that contribute to branch, company, and organizational goals
Responsible for the oversight of the branch budget and cost management
Responsible for managing the overall branch performance and profitability.
Fluidly transition between tasks as an MSA, Sr. MSA, PFR, Sr. PFR.
Review documents and transactions prepared by team members to ensure they accurately adhere to regulations and credit union policies and procedures.
Oversee scheduling, interviewing, hiring, the progressive action disciplinary process, and timely team member performance evaluations.
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