CASY-MSCCN Jobs

Description

Robert Half is partnering with a prestigious hospitality client to find charismatic and customer-focused Call Center Representatives to join their team. As a Call Center Representative, you'll be the voice of our client's brand, providing personalized assistance and support to guests from around the world. If you're ready to bring your hospitality skills to the forefront and make a positive impact in the hospitality industry, we want to hear from you!

Key Responsibilities:

• Handle inbound calls from guests, providing assistance with reservations, inquiries, and requests in a courteous and professional manner.

• Listen actively to guests' needs and concerns, empathizing with their situations and offering personalized solutions to enhance their experiences.

• Utilize knowledge of the client's services, amenities, and policies to provide accurate and timely information to guests.

• Process reservations, changes, and cancellations according to established procedures, ensuring accuracy and efficiency.

• Communicate effectively with other departments and team members to address guest needs and resolve issues promptly.

• Maintain detailed records of guest interactions, including notes, requests, and follow-up actions, using designated systems or software.

• Adhere to company standards and guidelines for customer service excellence, striving to exceed guest expectations with every interaction.

• Contribute to a positive and collaborative team environment, supporting colleagues and sharing best practices for delivering exceptional service.

  Requirements

• High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus.

• 2+ years of experience in a customer service role, preferably in the hospitality industry or a call center environment.

• Excellent communication skills, with the ability to engage and connect with guests over the phone.

• Strong problem-solving abilities and a proactive, solutions-oriented mindset.

• Ability to multitask and navigate multiple systems or software applications simultaneously.

• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

• Passion for hospitality and a genuine desire to create memorable experiences for guests.

• Bilingual proficiency in English and Spanish is a plus but not required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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