Job Information
Spherion Staffing Director of Services in Sioux Falls, South Dakota
[Spherion Staffing is interviewing candidates for a Director of Services role with a local Sioux Falls client. The Director of Services is a key leadership position within the organization, overseeing the delivery of services to clients or customers. As the Director of Services, you will be responsible for leading and managing the delivery of high-quality services to our clients/customers. You will oversee service operations, ensure client satisfaction, and drive continuous improvement initiatives to enhance service quality and efficiency. [Salary $80k/year **[Responsibilities: [-Develop and implement a comprehensive customer experience strategy that aligns with the company's mission and values [-Lead and inspire a team of customer experience professionals, setting clear performance expectations and fostering a culture of excellence [-Champion the voice of the customer within the organization, ensuring that customer feedback and insights drive decision-making [-Collaborate with cross-functional teams to improve processes and remove friction points in the customer journey [-Establish and monitor key performance indicators (KPIs) to measure the success of customer experience initiatives [-Identify opportunities for personalization and customization of services to enhance customer satisfaction and loyalty [-Oversee the design and delivery of training programs to ensure that all employees understand and prioritize the customer experience
[Requirements: [-Proven leadership experience, with the ability to motivate and inspire a team [-Strong analytical and problem-solving skills [-Excellent communication and interpersonal skills [-Must have a deep understanding of customer feedback mechanisms and customer satisfaction measurement [-Proficiency in customer experience management tools and technology [-Must have a passion for customer advocacy and a relentless focus on improving the customer journey ]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}**]{tahoma",sans-serif"=""}]{tahoma",sans-serif"=""}