Job Information
Arizona Employer SEACOM Public Safety Dispatcher Trainee in Sierra Vista, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6499407
Job summary & Essential Functions:
Essential job functions include, but are not limited to the tasks, responsibilities, skills, and abilities that are listed in the job description. This is not a comprehensive listing of all functions and tasks performed. Individuals may perform other duties as assigned needed to support the assigned functional area.\ \ Under direct supervision during training period, and under limited supervision, thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating, and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress, and any needed support. This position works in the Communications Center which is responsible for answering emergency 9- 1-1 calls and non-emergency calls in a 24/7 operation. Performs other duties as required.
Tasks:
- Answers non-emergency and emergency (911) calls determining the nature and urgency of the call while obtaining necessary information and details.
- Obtain, interpret, process and relay accurate information via department protocols utilizing Emergency Medical/Fire/Law Enforcement Dispatch (EMD/EFD/EPD) and Computer Aided Dispatch (CAD) systems for Medical/Fire/Law Enforcement disciplines.
- Calms, negotiates, and communicates with callers; provides lifesaving medical instructions.
- Dispatches law enforcement, fire and medical personnel to various emergency sites following proper protocols.
- Enters warrants, lost/stolen property, vehicle repo, and missing persons information into ACJIS NCIC database.
- Maintains and files records.
- Provides emergency instructions as needed.
- Updates business names and addresses into CAD portion of system
- Runs criminal histories, vehicle registrations, drivers licenses, and warrants as requested by Police Officers.
- Attends meetings and training sessions.
- Performs other duties as assigned.
- When necessary: monitors video surveillance points by utilizing camera system located at console, answers calls made from external call boxes and ability to open back access gate for emergency personnel.
Knowledges, Skills & Other Characteristics:
Knowledge of the following after the training period has ended:
- Emergency dispatch practices and procedures
- ACJIS Terminal Operator Certification
- Knowledge of jurisdictional boundaries within Cochise County
- Successful certification in current Emergency Dispatch Protocols
Skill in or Ability to:
- Able to use logic, critical thinking, and reasoning to reach conclusions and solve problems.
- Friendly and tactful personality.
- Patient and resilient.
- Stress tolerance and adaptability.
- Follow instructions, spell correctly, and write clearly.
- Maintain regular, reliable, and punctual attendance.
- Establish and maintain cooperative and professional working relationships with co-workers, supervisors, representatives from other departments, and other emergency services agencies.
- Organize and prioritize work to meet deadlines and accomplish tasks.
- Provide effective customer service and deal tactfully and courteously with a demanding public.
- Effectively interact with people of different social, economic, and ethnic backgrounds
- Obtain information from hostile, confusing, and emotional callers.
- Recall names, numbers, and locations accurately.
- Use judgment and decision-making skills to rapidly evaluate situations, establish priorities, resolve matters, and relay information as needed.
- Able to handle difficult situations and remain calm under pressure.
- Communicate clearly, concisely, and effectively; relay details accurately; listen actively; think and act quickly.
- Resilient and resourceful while coordinating high-risk, high-stress operations, with the objective of keeping all participants safe.
- Learn quickly and retain all training material necessary to perform functions at a high level.
- By the end of the probationary period, have obtained a thorough knowledge of and adherence to the policies, procedures, processes, and regulations affecting public safety call-taking and the ability to apply them appropriately, including confidentiality of information and trustworthiness while dealing with sensitive information
- Evaluating emergency calls and determining appropriate level of response needed.
- Ability to receive and apply feedback in an on -the-job training atmosphere.
- Exercise good judgement when direct supervision is not available.
- Ability to provide instruction to callers/peers/co-workers.
Qualifications: