CASY-MSCCN Jobs

Description:

• 监督并协助前厅部运营手册的准备及更新。

Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.

• 定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。

Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

• 仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底。

Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.

• 分析客房价差，检查是否有所出入。

Audits the room rate variance to check for discrepancy.

• 抽查客人的入住登记卡，确保准确录入客人资料。

Spot check all arrival registration cards and ensures details are entered accurately.

• 所有与客人有关的事件必须记录，并更新客史档案。

All guest incidents must be recorded and updated in Guest History database.

• 24小时内，回复所有通过信件和电子邮件形式方式发来的询问函。

Answers all written enquiries received through correspondence or email within 24 hours.

• 根据客房部提供的破损和遗失物品报告，在24小时内与客人沟通。

Primary Location: CN-44-Shenzhen

Organization: Andaz Shenzhen Bay

Job Level: Full-time

Job: Front Office

Req ID: SHE002597

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.