CASY-MSCCN Jobs

JOB REQUIREMENTS: B2B Customer Service Representative II - 50983 DESCRIPTION/RESPONSIBILITIES: B2B Customer Service Representative II (Business to Business) Position Overview: Johnsonville, LLC and its Members are committed to having the highest impact on our customers\' success. Our Customer Service Team is committed to this goal and has an excellent opportunity for a detail-oriented, proactive, energetic individual, who is dedicated to exceptional customer service to join our team. Responsibilities: * Provide a high level of customer service and value (knowledgeable, positive and professional), acting as a company representative for internal and external customers. This includes: * Collaborate with customers, the sales team, brokers, distribution centers and internal members on related customer service opportunities * Oversee customer orders and shipments for accurate items, prices and delivery dates * Regularly update internal and external customers on order status and any issues * Execute and analyze customer related reports * Act as the primary representative and contact for specific customer accounts * Manage the escalation of issues within the Customer Service Team as well as facilitate cross-functional issue resolution * Perform root cause analysis to understand drivers of order failure in support of process improvement * Participate in and lead cross-functional teams and meetings * Monitor processes to identify opportunities for continuous improvement * Manage metrics and assist or lead projects related to customers * Be responsible for understanding the complete order to cash process * Build collaborative relationships with customers by seeking to understand customer needs while educating the customer on Johnsonville process requirements Date: March 6, 2024 Location: Global Sausage Headquarters, Sheboygan Falls, WI (Our office is about an hour north of Milwaukee) Coach: VMI and Customer Service Coach (We don\'t have bosses at Johnsonville. We have Coaches. They are there to help you develop your talents. They cannot make you run laps.) Member Status: Full Time, Hourly - Office Technical (At Johnsonville, you are not an employee. You are a Member and, yes, Membership has its privileges - like the ability to buy sausage at great discounts. Our more traditional benefits are great, too.) Hours: 8:00 AM to 5:00 PM, potential for overtime and holiday rotation Flexible Work: Potential to work remotely 2-3 days per week Reason for We value the diversity of our workforce and we embrace the principles of Equal Opportunity Employment. M/F/Vet/DisabilityJohnsonville values the service Veterans and their family members have given to our country. We support the hiring of returning service members and military spouses. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Education: * Bachelor\'s degree achieved/in process or significant equivalent experience required Experience: * 3-5 years\' experience in customer service or supply chain is preferred Skills and Competencies: * Strong focus on customer success * Creative problem solver and analytical, including the ability to conduct a root cause analysis * Proficiency with Business Software (SAP preferred), and Microsoft Suite (Excel, Word, PowerPoint); basic EDI knowledge a plus * Excellent communication skills * Ability to develop and maintain relationships with customer accounts, brokers, and sales team * Organized, accurate and strong attention to detail * Ability to prioritize and manage time effectively ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=4a39a6141e47b6a0ae5aebbdf88252fd Other: Applicants ONLY to apply via URL link provided! Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.