CASY-MSCCN Jobs

Job Description

Position Summary : Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales support functions. Responds to in-bound, routine customer inquiries regarding sales, product information, services, order status, complaints, and other general questions. Updates databases and customer account records.

Key Responsibilities:

• Check booking document aligned to booking policy.

• Sales contract negotiation with customers on commercial T&C .

• Apply to create new customer account, and extend new material in ERP.

• Create & update sales orders in ERP, while ensure the accuracy of the data input.

• Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.

• Coordinate with customers on collecting payment & L/C, and notify finance team

• Send shipping instructions to buyer or warehouse, timely track the shipping date.

• Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.

• Billing upon revenue policy, and support finance to complete internal audit.

• Apply VAT Invoice upon completion of delivery.

• Timely send installation notice to service team.

• Tracking A/R collection ASAP

• Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.

• Capable to maintain and make relevant business reports and provide analysis upon request to drive improving actions.

• Prepare CS reports, provide insights through data analysis, and drive continuous improvement to improve CS related performance.

• Has deep understanding of business mode, could drive actions to promote revenue pacing.

• Participant or lead CS related projects

Qualifications:

Knowledge or Experience:

• At least 5 years of customer service relevant experience

• Office software

• International trading knowledge

• ERP system knowledge & Operation

• Warehouse and logistic knowledge

• Practical process improvement or continues improvement relevant experience

Capability:

• Oral & Written English

• Excellent Communication skill

• Good Influence with strong cross-function collaboration

• Strong logical thinking, good at data analysis

• Risk management capability

• Problem solving

• Project management (e.g. process optimization etc.)

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.