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Job Requisition ID #

24WD75292

Position Overview

The Autodesk Customer Success Manager (CSM) helps Autodesk's customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace.

Responsibilities

• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe

• Lead all post-sales activity to create recognizable value for Autodesk's top customers. You will demonstrate product knowledge and build the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions

• Identify opportunities for growth and accelerate the use of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe

• Be the customer's voice and provide feedback to our teams on how we can better serve our customers

• Develop and maintains close relationships with important management sponsors within a select group of named accounts (from main users to CXO), becoming a trusted advisor to the customer

• Collaborates with internal experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required

• Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed

• Creates and coordinates account documentation including reports, proposals, business assessments and recommendations

• Accountable for overall customer satisfaction

Minimum Qualifications

• Bachelor's degree, or equivalent combination of work experience and education

• 8+ years experience in sales, service delivery, or customer success management

• Experience with value drivers in a recurring revenue business model

• Financial knowledge, including an analytical and process-focused mindset

• Understanding of Software-as-a-Service (SaaS) customer managemen

• Technical educational background or equivalent experience

Preferred Qualifications

• An enthusiastic and dedicated approach to connecting customers with an understanding of their needs, ensuring they understand and realize the full value of Autodesk products and services

• Excel in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction

• Experience deploying technology or services with large enterprise or global customers and the desire for learning and growth

• Enthusiasm and creativity with the ability to inspire and encourage others, in relationships with both customers and peers

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.