Job Information
Ellis Medicine Scheduling Coordinator - Vascular Associates in Schenectady, New York
The Scheduling Coordinator is responsible for the coordination of business office activity. This position involves knowledge of all computer software programs, which are utilized in daily operations. The Scheduling Coordinator may be called upon to perform registration and check out, scheduling, ability to perform staff training and supervision of above functions. The Scheduling Coordinator should also be prepared to work on special assignments as requested by the practice manager and keep manager up to date with daily occurrences in the office. The scheduling coordinator will be responsible for activities such as preauthorization, and basic front end office duties The Scheduling Coordinator will also be responsible for any other additional duties assigned by the Practice Manager.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School diploma required (Associates degree in a Healthcare Discipline with
3-5 years’ experience in a healthcare setting is preferred).A minimum of three (2) years experience in an office setting.
Excellent communication skills and ability to interact with a variety of people, including hospital administration, staff, and physicians.
Customer service-oriented attitude and behavior.
GUIDING BEHAVIORS:
Communication: Listen to understand, before seeking to be understood.
Collaboration: Deliver outstanding service ensuring that safety comes first.
Compassion: Serve every person with empathy, dignity, and compassion.
PHYSICAL REQUIREMENTS:
Should be able to push/pull, lift/move 15 lb., be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers. Mobility requirements may include the ability to be stationary at a workstation for a prolonged period time in addition to being able to squat or be mobile for a reasonable length of time and distance. Communication requirements include the ability to comprehend the spoken English language in addition to being able to communicate and read the English language.
PRIMARY RESPONSIBILITIES OF THE POSITION:
Excellent Customer Service
Scheduling of appointments for the practice
Check in/ Check out registration
Maintain flow of the front desk
Scan/Preload into EMR
Screening patients/visitors for COVID symptoms and temperature
Prior authorization, monitoring and follow up on lab tests and imaging studies
Cash reconciliation at end of business
Prepping all encounters including obtaining and scanning records as needed
Receiving and documenting within the EMR all messages
Obtaining and delivering daily mail
Maintains majority of scanning of documents into EMR
Maintains both incoming and outgoing electronic referrals
Assisting clinical staff in obtaining records as needed
Sends No-show letters and documents in EMR
Appropriately completes disability paperwork
Gathers all information required for Worker’s Compensation visits before visit.
Excellent person-to-person skills: listening, speaking, and interacting styles that are friendly, courteous, and appropriate in a variety of settings.
Positive attitude: ability to maintain and communicate an optimistic state of mind.
Ability to manage multiple tasks and receive work direction from multiple people.
Demonstrates ability to work with confidential information and to maintain strict confidentiality is essential. Willingness and flexibility to change hours as needed and on short notice as well as float throughout EMG practices.
Excellent communication with the patients, physician’s, staff, other offices, and other hospital departments while maintaining high degree of professionalism and positive customer relations is vital.
Goals include optimizing all schedules and appointments of all modalities, meeting department objectives.
Accuracy of patient registration, verification of demographics, insurance, and financial information.
Coordination of referrals both internally and externally.
Required to cross train and support all programs and other duties assigned to them when needed.
Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.
Salary Range: $15.08-$21.87/hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.