CASY-MSCCN Jobs

Technical Specialist 2 - San Jose, CA

ID 10923

Location San Jose, CA

Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=MCDEAN&cws=62&rid=10923)

Position Summary

The Tech Specialist will demonstrate the following capabilities:

• Analyze system performance and recommend improvements

• Provide support to the system administration and engineering team

• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems

• Communicate with customers, manufacturers, vendors and system administrators

• Train system users and other system support personnel

• Analyze and modify preventive maintenance checklists for system changes

• Troubleshoot system performance issues and implement corrective actions

• Organize and prepare detailed documentation of system performance, including service request records and analysis

• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems

• Provide on site system support post deployment

• Read and interpret engineering drawings

• Understand SOP and SOW documentation

• Ensure test lab equipment is maintained

• Interface with engineering team to ensure design efficiency

• Interface with internal and external customers demonstrating excellent oral and written communication skills

• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios

• Read blue prints, schematics and statements of work (SOW).

• Coordinate with field personnel and/or engineering team to discuss any potential installation issues

• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site

• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).

• Perform all duties with minimal direct supervision

Position / Candidate Requirements

• High School Diploma/GED with 8-10 years of experience with installation, troubleshooting and/or testing of electronic security systems

• Or Associates with 6-8 years of experience

• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions

• Reliable attendance at customer site during work hours required by customer

Required Progressive Experience:

• 3-5 Years experiencing managing multiple physical security software/hardware products such as Video Surveillance, Keybox Management, Access Control, etc.

• 3-5 Years experience with interfacing with vendors, clients, and other subject matter experts over matters of system upgrades, bugs, and features

• 3-5 years experience managing/leading a team of both technical and non-technical personnel

• 3-5 years experience with organizing and communicating metrics, milestones, and key team information to an executive audience

• 3-5 years experience with leading projects using industry known project management methodologies such as Agile or Waterfall.

We offer an excellent benefits package including

• A competitive salary

• Medical, dental, vision, life, and disability insurance

• Paid-time off

• Tuition reimbursement

• 401k Retirement Plan

• Military Reserve pay offset

• Paid maternity leave

Pay Range: $83,550 - $133,680

Abilities

• Exposure to computer screens for an extended period of time.

• Sitting for extended periods of time.

• Reach by extending hands or arms in any direction.

• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

• Listen to and understand information and ideas presented through spoken words and sentences.

• Communicate information and ideas in speaking so others will understand.

• Read and understand information and ideas presented in writing.

• Apply general rules to specific problems to produce answers that make sense.

• Identify and understand the speech of another person.

Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

EOE Minorities/Females/Protected Veterans/Disabled

VEVRAA Contractor